Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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I wish my human health insurance was as good!
Very supportive pet insurance. Always cooperative, always easy to reach. Have gone so far as to reissue checks that were lost when we moved. Really first rate company.
Insurer: Nationwide
By: Michael
A lifesaver.
We adopted Milo when he was 7 years old. He was fine when we adopted him but later developed medical problems requiring significant costly vet care. The ASPCA insurance processed claims quickly, provided good coverage and follow up. I could not be happier with them.
Insurer: ASPCA
By: Madelin
Figo was there for Gabby!
Our wonderful new adopted dog, Gabby became critically ill from gastroenteritis. She was very weak and had to be hospitalized. I can only say thank you to Figo for all their assistance. I easily uploaded all her receipts and vet records to Figo and filed a claim. Less than a week later, the claim had been closed and the payment was sent out. Really impressed with this company!
Insurer: Figo
By: Mary
The Best Customer Sevice!
I highly recommend FIGO pet insurance. Not only is the coverage a great peace of mind, bit the customer service, and ease of claim filing is phenomenal. All I do is open the app, describe the issue, photograph the vet bill and submit. My reimbursement is in my bank account in an average of 3 days! So easy!
Insurer: Figo
By: Mia
Love Healthy Paws
When I got my current cat, Dido, I decided for the first time to get pet insurance. After some research I choose Healthy Paws. My cat who is not even 2 years old developed gall stones and required surgery. The diagnosis, surgery and follow-up was costly. After receiving my pet’s medical records Heathy Paws kept me informed about the review process and fully paid as per the coverage of my policy in a very timely manner. I am so glad I have Healthy Paws insurance.
Insurer: Healthy Paws
By: Winnie
I can't thank Turpanion enough for the extremely caring service afforded to me and my claim for my 16 month old Stafford.
Turpanion is THE BEST. Their efficient, effective and caring attitude toward me and my veterinary clinic during a very stressful and urgent surgery made life just a little bit easier. I ma recommending Turpanion to absolutely everyone I know that owns a dog! THANK YOU from the bottom of my heart.
Insurer: Trupanion
By: Belle
Been a Nation Wide Pet Insurance customer since my pup was 3 months old, now she's 4 years and still receiving the best care
Nationwide has always been priced fairly, makes claims easy, and is always reaching out to check on the health of my pet. I recently moved across country, I called customer service to change my address and find out how the move would affect my insurance rates and the process was simple as can be. Customer service was quick, friendly, and helpful, best yet my rates didn't go up.
Insurer: Nationwide
By: Brett
Pleasant company to deal with when calling customer service
Figo is a pleasant company to call when I have an issue about my policy payments anyting I recommend them to anybody
Insurer: Figo
By: Karen
Fast, caring and supportive response to my claim.
I've had my four (4) cats insured with Pets Best since November 2018. The cost of their premiums is very reasonable, as all of my cats at that time were under the age of five. When my oldest cat, Oscar, required eye surgery recently...Pets Best was very easy to use. The filing process with documentation is easy (assuming you have a scanner) and their response time was very good. In the interim, I was always kept apprised of the progress of my claim. I did have need to utilize the on-line chat feature of their website and it helped greatly answering my questions with understandable and concise answers.
Insurer: Pets Best
By: Ashley
Thank you!!!
Beyond glad we had nationwide on our side to help cover everything they did when we had a scare with our puppy Bromley. She is fully recovered and our pockets thank you!
Insurer: Nationwide
By: Kim