Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
Other Categories
Very happy with Nationwide!
Claims process is simple and reimbursement is fast. Great service all around. We are extremely happy with our Wellness coverage!
Insurer: Nationwide
By: Helga
Wonderful Service!!!
Your staff was so helpful and everything was hassle free. Thank you!
Insurer: Nationwide
By: Shirley
Outstanding Insurance Service
We used Nationwide for 5 years now and are thrilled about the ease of use and the customer service supplied. Great company and insurance plan, I do recommend Nationwide to all of our friends.
Insurer: Nationwide
By: Luciano
Surgery
Thank you so much for making Cali’s surgery more accommodating. We were able to focus on making sure she was ok and not if insurance was going to be an issue because you all are so thorough.
Insurer: Nationwide
By: Cali
Customer Service is Excellent
I had to call customer service to understand how best to claim a new maintenance medicine situation for my senior cat. The representative went beyond a simple answer, she asked the right questions and provided a full recommendation for my specific situation. Having Customer Service provide tailored advice is going beyond the normal call of duty of many customer services reps. That is what I call white glove service with excellence.
Insurer: ASPCA
By: Carlos
Progress report
Easy to navigate. Quick service.
Insurer: Nationwide
By: Ivett
With your help, I am able to take my pet to the vet more often than I ever did!
I am so glad that I finally took the leap in getting Nationwide Pet Insurance. I was never aware of pet insurance until my dog got older. I wish I had it sooner. But now that we have it, I am taking my dog to the vet more frequently, not just when he's sick, but for preventative reasons too. Having Nationwide Pet insurance makes it easy for me to get the care I need for my dog without having to worry about spending tons of money, as vet bills can be incredibly high. It is so easy to file a claim and receiving your reimbursement is as quick as can be. Thank you for making this a smooth process. I have recommended this service to all my pet owner friends and will continue to be a customer for as long as I have pets!
Insurer: Nationwide
By: April
Make the sure bet....Get pet insurance!!!
Have had a great experience with Nationwide. Easy to file a claim and timely reimbursement. Highly recommend!
Insurer: Nationwide
By: Sean
Keep up the good work
The only thing I have issue with is that it takes a while for me to receive the check via mail i know i have a better and faster way to do thru direct deposit. I may have to consider it in the future. I also like the vitusvet app, very convenient.
Insurer: Nationwide
By: Helen
No problems at all
Very easy to submit a claim through the app. Very responsive. The last claims I put in were processed and I had the money in my account with 10 days.
Insurer: Nationwide
By: Christine