Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Fast Efficient Service
My vet filed the claim for me. Trupanion contacted me to let me know they received the claim, kept me up to date on its status, and let me know in a couple of days whether it was approved or not, Very fast!
Insurer: Trupanion
By: Ann
Grateful
I am sad when my little dog isn't feeling well and I have to take her to her doctor. Having Trupanion really is a help. I have told so many friends how grateful I am to have your insurance. Thank you for all your help and caring.
Insurer: Trupanion
By: Gloria
Partnering with Trupanion.
On the few claims we've needed to have filed over the past three years by Mabel's Vets, including preapprovals by Trupanion for services to be rendered, they have been consistently marvelous to work with. They are very professional and most efficient.
Insurer: Trupanion
By: Kristin
Great Company!
Super easy and Vet clinic filed claim. Worth every penny!
Insurer: Trupanion
By: Amy
So glad I chose Trupanion!
The claims process is effortless. Customer service is always responsive and genuinely interested in the health of my Jaxson.
Insurer: Trupanion
By: Vita
Review of Claims Processing
Trupanion is always expedient no matter what your needs are. After a vet visit, I just send my bill in pdf format to trupanion claims, and usually within 7 10 days the claims are reviewed and paid. And they always keep you informed with an email.
Insurer: Trupanion
By: Jamie
G.Garcia
Very hopeful group of professionals! Helped me get my claims in and were very caring in the process
Insurer: Trupanion
By: Gabriel
Always very helpful and friendly
Always very helpful and friendly
Insurer: Trupanion
By: Susan