Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Wellness
I signed up for direct deposit and did not know I had to authorize claim it every time
Insurer: Nationwide
By: Kimberly
Couldn't be easier!
I greatly appreciate the efficiency and excellent customer service from Nationwide. They are timely with their claim refunds, and available to help if you have a question.
Insurer: Nationwide
By: Jane
I WISH MY PERSONAL HEALTH INSURANCE WAS THIS EASY
I WOULD RECCOMEND THIS INSURANCE TO ANYBODY, AND HAVE. IT WAS EASY, FAST, AND NO PROBLEMS. CUSTOMER SERVICE WAS VERY GOOD. AND EVERYONE I SPOKE TO WAS NICE.
Insurer: ASPCA
By: MATTHEW
INSURANCE THAT GIVES YOU A PEACE OF MIND WHEN EMERGENCIES ARISE
I LOVE this insurance and literally recommend it to anyone who has a pet. There have been several times in which I've had an emergency with our shiba Cooper and both times, I didn't have to channel my energy towards the stress of the bill. All I worried about was just making sure my boy was going to be okay. Recently, Cooper had a seizure (never happened before, cause unknown) and I rushed him to the nearest vet. From there I had to take him to a 24 hour hospital to be monitored. I then had to take him to our regular vet a few weeks later because he had allergies that were so bad he started rubbing his skin raw. This was all in one month so I was worried Healthy Paws may give me a hard time or question all 3 claims. But nope, everything went smoothly and the claims are so easy to submit. I will NEVER not have dog insurance again and I recommend this to EVERYONE who owns a pet.
Insurer: Healthy Paws
By: Kristy
Nationwide Pet Insurance is GREAT!
All the claims are processed so fast! Thank you for all of your help. I am telling all my friends to get pet insurance. Thank you
Insurer: Nationwide
By: David
The best choice for your pet is Embace!
Embrace us the Best insurance you can buy for your pets they are dependable honest and pay your vet bills on time and with great consideration I could not imagine having my pet without embrace
Insurer: Embrace
By: Jane
Always pleasant, able to answer my questions, and RELIABLE!!!!
Your employees are consistently pleasant and helpful and so knowledgeable! I love the fact that they offer their own stories regarding their pets. Clearly they love what they do!
Insurer: Trupanion Canada
By: Mona
They did not pay out on an injury, because maybe old age played a role.
When my 7 year old dog jumped off a high bed in the spare bedroom, she injured herself. The vet said it maybe, note maybe, a sign of disc generation. No x-rays were taken, just a maybe. But because maybe the injury was due to disc generation, Pets Best refused to pay out as maybe she would not have injured herself if there was maybe no disc generation. Of course, maybe there is no disc generation and she just jumped off wrong, but they'd rather go with the, maybe the injury would rather go with the option that saves them from paying out. Of course dogs get more frail as they get older, and will get injured easier, it does not make it any less an injury. So be sure to only insure young animals, of course, if they are too young, maybe they wouldn't have gotten hurt if there bones were stronger. You never know.
Insurer: Pets Best
By: Carien
Impressive Insurance For Pets
So happy that I have my pet insured with Nationwide because it covers vet visits and filing claims are fairly easy. When I speak with the customer service representatives they are very kind and answer any questions that I have.
Insurer: Nationwide
By: Andrea