Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Fast and reliable
The staff at Deer Creek animal hospital filed the paperwork and the remaining balance was exactly what I expected after the Trupanion portion was taken care of. It was a painless process.
Insurer: Trupanion
By: Rhonda
Great service!
Great service! Short wait time and answered my question completely. Thanks Chris!
Insurer: Trupanion
By: David
I had Trupanion for my last dog and never had any problems with claims.
I had Trupanion for my last dog and never had any problems with claims. They were processed quickly and the staff was always very professional and helpful. I have told friends about Trupanion.
Insurer: Trupanion
By: Francine
AWESOME customer service.
AWESOME customer service. Thanks for being available 24/7. And 90% coverage after deductible is just phenomenal.
Insurer: Trupanion
By: Barbara
People are well informed.
People are well informed. A very quick to get our claim taken care of.
Insurer: Trupanion
By: Christine
The person who spoke with me was very pleasant and understanding .
The person who spoke with me was very pleasant and understanding .she was real !!!!
Insurer: Trupanion
By: Larry
The prompt response to our claim was remarkable.
The prompt response to our claim was remarkable. Also, the friendly customer service is outstanding and appreciated!
Insurer: Trupanion
By: Marie
Trupanion has a great service model good pricing and beyond excellent service.
Trupanion has a great service model, good pricing and beyond excellent service. It should be an example for all companies.
Insurer: Trupanion
By: Alix