Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Ease of mind having pet insurance.
Amazing customer service. The claim process is smooth. Reimbursement is the best part.Love it.
Insurer: Nationwide
By: Susana
Great Pet Insurance
I am very happy that I chose Nationwide Pet insurance for my Rocky. Out of all the ones I looked into, I am glad I decided to use Nationwide. The customet service is great too!
Insurer: Nationwide
By: Marsha
No hassle insurance
I have an English Mastiff pup who has had Giardia and Nationwide covered 90% of the vet bills and even covers his preventive medication monthly for fleas and ticks and heart worm! I highly recommend them!!
Insurer: Nationwide
By: Amy
Wonderful
Very nice company. Always willing to help when I call. The new app makes things even better and so much easier
Insurer: Nationwide
By: Jena
Came through
Knowledgeable courteous, helpful patient helpful... Our boy Chico has been going through pa lot of GI issues and continues to struggle so having Nationwide in our side has made a huge difference
Insurer: Nationwide
By: Luis
Great Service
Nationwide has been my dog's insurance provider since he was a puppy. We have never had any problems with Nationwide, and have always been fair and helpful. I also like that they check in on Jag after we call the vet help line.
Insurer: Nationwide
By: Taylor
Just get it!
There is not enough space on this form for me to write how thankful I am to Healthy Paws. My dog has a series of seizures which required hospitalization and long term treatment (including chemo). Just to give you an idea, the first few days of the ICU were about $3,000.00. Six month in, the healthcare expenses have been closer to 9K. As promised, Healthy Paws covered 90 percent of the treatment and processed all the reimbursements in a matter of days. We were so impressed. Turns out our dog has better health insurance than we do! I would strongly recommend anyone with a pet to purchase Healthy Paws insurance.
Insurer: Healthy Paws
By: Raul
First experience a success
My husband and I are so pleased with the whole process of filing a claim to receiving a reimbursement. The online tool and app are very user friendly and the email communication and txt message were very prompt in regards to keeping us informed along the way. Thanks for making this an easy process!
Insurer: Nationwide
By: Carrie
Excellent Service
Have had no issues in the first year. Claims are easy, communication is open and payments are quick!!
Insurer: Nationwide
By: Kellie
I only wish I had my dog’s insurance
My English bulldog Phoebe is the most active dog I have ever had—I think there’s a German short haired pointer trapped inside her body. Phoebe tore her cranial cruciate ligament. Surgery and rehab fees were over $4,000. She had previously had eye surgery for distichiasis, which was also costly. Nationwide has been wonderful. All the bills were promptly paid and there was no dispute over the billing. (I’m wondering if people who complain don’t realize that they need to submit the vet’s notes along with the bill). I recommend Nationwide to everyone, and my vet says she will be telling other clients about the great service I have received from Nationwide.
Insurer: Nationwide
By: Marjorie