Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Figo provides great service for a great price.
FIgo has been easy and efficient to work with. Their plans have fair-prices, good coverage, and they process claims quickly. We have had other pet insurance but none have been as pleasant as figo. We are very satisfied with their service!
Insurer: Figo
By: Jennifer
Questions of Customer Service
I am a recent "joiner" of pet insurance. When my mom passed she left us her two dogs which makes a total of 4 in the house. I started to calculate wellness visits, and heart work meds as well as two possible needing dental work this year or what if there were an accident. A few months into buying this through my employer's benefits, we had an accident. Dog hit by car. Not fun. But I have to say the process was super easy. I even wrote Customer Service to ask a question and they were quick to reply and with good info. A few months later it was time for heartworm med. Again I submitted my claims which were super easy, Three dogs had their claims paid but one didn't Again I wrote Customer Service, Again, super quick to reply and they replied with good info. That dog's claim was coming through just got a little delayed. Great Service and we are feeling very safe knowing if something were to happen again like our dog being hit, we have security.
Insurer: Nationwide
By: Amanda
Fast and reliable
The staff at Deer Creek animal hospital filed the paperwork and the remaining balance was exactly what I expected after the Trupanion portion was taken care of. It was a painless process.
Insurer: Trupanion
By: Rhonda
Great service!
Great service! Short wait time and answered my question completely. Thanks Chris!
Insurer: Trupanion
By: David
I had Trupanion for my last dog and never had any problems with claims.
I had Trupanion for my last dog and never had any problems with claims. They were processed quickly and the staff was always very professional and helpful. I have told friends about Trupanion.
Insurer: Trupanion
By: Francine
AWESOME customer service.
AWESOME customer service. Thanks for being available 24/7. And 90% coverage after deductible is just phenomenal.
Insurer: Trupanion
By: Barbara
People are well informed.
People are well informed. A very quick to get our claim taken care of.
Insurer: Trupanion
By: Christine