Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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TPLO Surgery and Reimbursement
My dog recently underwent a TPLO surgery. The surgery alone was about $2900 and Nationwide had my claim back to me in just a couple weeks. When spending all of the money associated with the procedure it was great to know i would have my money back quickly!
Insurer: Nationwide
By: Samantha
Great
Great service. Easy to submit claims
Insurer: Nationwide
By: Patricia
Peace of mind
We are very happy with Milo’s insurance - ASPCA insurance. Claims have been processed quickly, reimbursement rates are excellent and follow-up is outstanding. I highly recommend this insurance.
Insurer: ASPCA
By: Madelin
Great
You guys are prompt and professional! Thank you!
Insurer: Nationwide
By: Patty
Healthy Paws if the Best
The polar opposite of health insurance for humans. Healthy Paws quickly processes and reimburses claims. Highly recommend them.
Insurer: Healthy Paws
By: Eve
A Big Thumbs-Up for Healthy Paws!!
My 10-month old Lab, Monroe, was attacked by a vicious dog in an NYC dog run and needed two surgeries to recover. The Healthy Paws app on my IPhone made it SUPER easy to submit claims and forward appropriate documentation from the vet and the pet hospital through simple IPhone pictures. I received clear emailed updates from Healthy Paws on the status of my claims. Reimbursement for m emergency vet/pet hospital expenses came promptly in the mail and was followed by a thoughtful/friendly check-up email from Healthy Paws personnel. Only wish my own PERSONAL health care insurance worked so smoothly!
Insurer: Healthy Paws
By: Stephen
Service is fabulous, including promptness of payment!
Caisey has been an insured for 7 years. She has had 6 major procedures - hips, cancer surgeries, etc. ASPCA has covered them all. Payments on all claims has been prompt with "no questions asked". I highly recommend them.
Insurer: ASPCA
By: Peter
Great Customer Service
Everyone is so helpful and you provide the best pet insurance coverage
Insurer: Nationwide
By: Angela
Very Pleased
I am very grateful that we have coverage through ASPCA. It has saved us a lot of money! The claims are processed in a timely manner and we are very pleased with the level of customer service!
Insurer: ASPCA
By: Lynn
Nationwide Cares
I've had mainly positive experiences with Nationwide Pet Insurance.It would be easier if vets worked with insurance companies upfront (before billing the customer), but I can say that from a "caring" perspective, Lu (my dog) seems to be cared about more than a human. With constant check ins, 24/7 helpline --- I feel like Lu receives better care/concern than I do from my own insurance company and doctors.
Insurer: Nationwide
By: Corinne