Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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We are extremely pleased
We are extremely pleased with the coverage and appreciate the fast turn-around for claims processing and reimbursement.
Insurer: AKC
By: Teri
Response back from a claim submitted
The vet is able to run the claim to Trupanion and they respond back within 10 - 15 mins on the amount covered. Also, they honored claims from a emergency hospital as far back as 6 months. Overall, I have being really happy with the results and service I receive.
Insurer: Trupanion
By: Gwen
Sue K
Everyone has been so nice through this very tough time, I do not know what I would do without you.
Insurer: Trupanion
By: Susan
Great, Great Insurance.
I recommend Trupanion ALL THE TIME even to total strangers. I think your company is wonderful. We recently lost our cat, Typhoon and your insurance coverage made it easier for my husband and I to have some test done to see what our cat was suffering from.
Insurer: Trupanion
By: Joal
Amazing Pet Insurance
I was really happy to work with Trupanion during our claims process for our little Aya. They were also really helpful with the offboarding for when we unfortunately lost her. Definitely will have them again if we decide to have another pup. Thank you
Insurer: Trupanion
By: Chelseah
Great experience with claims.
The claim process was easy and the refund was prompt. Thanks
Insurer: Trupanion
By: Tamara
Easy Claims and Peace of Mind
The site made it super easy to submit invoices and open up a claim. Once submitted, Trupanion kept in constant contact at each step of the process. The decision was swift and payment was received within a week of submitting the claims.
Insurer: Trupanion
By: Michelle
Very fast at processing claims.
Very fast and efficient
Insurer: Trupanion
By: Kimberly
Very satisfied with your prompt service
Very satisfied with your prompt service
Insurer: Trupanion
By: James
Because of the incredible service you provide to our family.
Because of the incredible service you provide to our family. I have recommend you to two coworkers who now have insurance with you. Having insurance in time of need relieves the financial burden when it is least welcome. We are truly grateful for your cover.
Insurer: Trupanion
By: Don