Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Quick and East
It generally takes less than a week for my claims to be processed; I think that's amazing! My child has four legs; Buster is my baby. When he's not feeling well, it's stressful enough dealing with his condition, but the added expenditure makes it worse. I feel better knowing that Nationwide/VPI is on my side with quick standards for review and reimbursement!
Insurer: Nationwide
By: Tonia
Awesome
Very easy and pleasant to deal with. I wish all companies were this easy to work with Thank you
Insurer: Nationwide
By: Blake
Top-notch Pet Insurance
Straightforward policy. Excellent customer service. Fast claim processing time. Best insurance company I have had so far.
Insurer: ASPCA
By: Andrea
Quick, Easy, and Caring Assistance
When my dog got sick and needed to go for further testing, as well as to advanced specialists for diagnosis, I was extremely concerned for his health. Then there was the added concern of extensive bills to pay as a result of this advanced testing. However ASPCA Pet Insurance made it quick and easy to submit any claims. Their assistance and coverage alleviated any financial concerns so I could solely focus on getting him better. Not only did they help financially, but they even called to follow up a few weeks later to check on him and see how he was feeling. Their financial assistance coupled with their genuine concern has left a wonderful, lasting impression.
Insurer: ASPCA
By: Sam
They have processed my claims Fast and efficienct
They have been amazing, love have easy, and fast to submit Luke’s claims and how fast the reimbursement came back!!! I highly recommend ASPCA insurance to any pet owner
Insurer: ASPCA
By: Debbie
Mr.
Awesome people to deal with. Speedy and easy claim process
Insurer: Embrace
By: Richard
helpful, easy to use, cats love it
We've had ASPCA pet insurance for our 3 cats for a few years. My kitty was recently treated for an eye injury that ended up being quite expensive. Claims were very easy to submit online, and we got reimbursed within a few weeks. The kitties and the family really appreciate this service.
Insurer: ASPCA
By: Yelena
Nationwide continues to care about pet owners
Nationwide pet insurance does in fact take pride in their service to pet owners. Not the fastest when it comes to payments, but they are very thorough. I would continue to use their services.
Insurer: Nationwide
By: Mark
Great pet insurance
Nationwide provides good coverage and claims are easy to submit. Reimbursements are timely.
Insurer: Nationwide
By: Laurie
I cannot brag enough about the experiences I have had with this insurance.
ASPCA pet insurance has always been wonderful to help me take care of my best friend throughout the years! Earlier this year, Gizmo had a mast cell tumor removed and is currently on chemo to treat the cancer. The insurance has made it easier on me financially while going through this. The use of the app makes it easy to refer to my policy and to file claims. Anyone that knows me knows that I highly recommend ASPCA pet insurance.
Insurer: ASPCA
By: Angela