Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Excellent coverage for Angel
I am very pleased with how my claims have been handled over the past few years for Angel
Insurer: ASPCA
By: Marlena
Beneficial
The first claim I had tookbawhile and Nationwide was slow to alert me they required more information. The 2nd claim was processed very rapidly so I am pleased. When I have called customer service they have been helpful
Insurer: Nationwide
By: Jen
I'm somewhat satisfied
I've have had a claim sitting there since July 15 and I'm trying to do a electronic payment and it won't let me set it up
Insurer: Nationwide
By: Carol
I have never had any problems with their service....
Any time I have called to ask a question...they have answered it...Claims have always been paid promptly...
Insurer: ASPCA
By: Susan
Easy and fast paying claims!
ASPCA pet insurance is straight forward and helpful for getting money back when my dogs have to see the vet. The claims process is online and easy to use, and the claims always pay out within a month’s time. They are always calling to check up on our dogs after an incident showing they care.
Insurer: ASPCA
By: Amanda
So grateful for Healthy Paws coverage!
I have to say that I'm so pleased with Heathy Paws- from the no hassle claim submission process to the reimbursement to the excellent customer service- everything has been so easy and helpful! We're so happy to have this policy with Healthy Paws and the coverage afforded in his policy....we were able to get our dog the surgery he needed without having to worry about thousands of dollars in bills.
Insurer: Healthy Paws
By: Hope
Nationwide is on my side!
I have nothing but great things to say about Nationwide pet insurance. Nationwide has indeed kept their word and provided Miley (our dog) with the best coverage. Nationwide is responsive and quick with their reimbursements. Every time I've called Nationwide with a question, the representatives have done their best to answer my questions and let me know that they care about my pet. I've recommended Nationwide to other pet owners because their insurance sounds a lot better than other ones.
Insurer: Nationwide
By: Lydia
Life saver
You guys have been unbelievable helpful with these last 2 visits especially because what happened to my dog was in no way good or my fault. Very thankful for hope helpful you all have been.
Insurer: Nationwide
By: Jonathan
Trupanion is an insurance company...they do not care about your pet.
I rescued the cutest 2-month-old all-black kitten and the first thing I did after preparing my home for a new baby was call Trupanion, to sign him up the day of his first vet visit. Once he was signed up, we went to the vet, and they informed us that we should have waited to sign him up because they would have given us an offer/link that would have made his coverage immediate. I wasn't too concerned because the vet bill that day was small. The very next morning, my kitten had a freak accident and was blinded in one eye. Now he is not covered for anything relating to the injury. When I contacted Trupanion to ask for an exemption they told me, "all pet insurance companies are just that - insurance..., but once you're out of your waiting periods we can help with anything new." Then when I reminded them that if I had waited an hour to sign up, he would be covered, they very politely said tough cookies. You would think since they are trying to get more people to buy pet insurance they would do better by a new (presumably) lifelong customer who had also signed up her other two much older and more expensive fur babies, but, no. They would rather lose all her business than make one small exception for an injured and sick, sweet baby kitten. Again, in their own words, "all pet insurance companies are just that - insurance," they are not to be trusted. They clearly care more about their bottom line than their customer's health and wellbeing, look how much money they are making off of our pets pain... https://www.globenewswire.com/news-release/2019/07/30/1894033/0/en/Trupanion-Reports-Second-Quarter-2019-Results.html
Insurer: Trupanion
By: Janna