Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA Pet Insurance will always be the Insurer for our pets!
We bought our 2 Border Collies in 2009 and decided to buy insurance for them. My husband has been an insurance agent for over 45 years and did alot of research on all the available insurance companies at that time. (There are way more now!) He read all the companies information and we decided on ASPCA 1. annual deductible, not a deductible for every event 2. We liked that there were different levels of care (we bought Level . Over the years we have had a few major medical situations and we have never, ever been questioned about the claims we put in. We get the coverage we paid for with no questions asked. We lost our girl, Digit, in 2017 and the agents were so nice, caring and understanding about her care and death. The claim was handled quickly and efficiently. We would not change to another company as ASPCA delivers what they say they will. We are considering going to the next level as Jack is now 10 and is a "senior". Love ASPCA!
Insurer: ASPCA
By: Kathy
Great Service
Happy with the service.
Insurer: Nationwide
By: Camilia
Nationwide service is 2nd to none!!!!
I was considering dropping the coverages for our dogs. Gut instinct told me to wait. It's a good thing I listened to my instincts. Not even a month later our Dusty (cocker spaniel) began limping. He's a fit 10 year old, 30 lb, active dog but also an off and on all day napper. When the vet told us he had a torn ACL and meniscus damage, my heart sunk. Putting him down made me ill to think of it. Dr. L assured us Dusty would do well in surgery and recovery. He was right, and today Dusty has only a slight limp, (it's not quite 6 weeks since surgery), but can put weight on the leg and foot, and is getting stronger every day. Nationwide and their caring claims staff made the process easy, quick and highly efficient.
Insurer: Nationwide
By: Peggy
Great service, prompt pay, huge help for my elderly Doberman.
All of my dogs are insured through Trupanion and all puppies are sent home with 30 days free Trupanion insurance. Great company, prompt payment. Claims are easy to file, all done electronically. Won't be without this insurance and highly recommend it to anyone with pets!
Insurer: Trupanion
By: Shelly
Easy fast fabulous!
Easy fast fabulous! Delighted.strongly recommend
Insurer: Pets Best
By: Connie
Thank you for checking on my dog. She is back to normal after having colitis! Appreciate your taking care of the claim.
Your handling of Miley's claim is the fastest yet. Thank you! Appreciated the follow up email.
Insurer: Nationwide
By: Jane
Thankful for Pet Insurance
The pet insurance has been a blessing. My dog has been on medication and has vet visits several times a year for many health issues. The insurance has helped her to get the best care. I do submit my claims by fax and I find that on several occasions, the fax is down so that has been frustrating.
Insurer: Nationwide
By: Darlene
Outstanding service!
Nationwide and Vitus vet has made pet insurance easy! Submitting a claim is simple, and the Vitus vet app is a user friendly way to do it.I have no problems submitting claims and the reimbursement is quick . Keep up the good work!
Insurer: Nationwide
By: Andrew
Best customer service experience
Our puppy got herself into trouble while we were out of province and we had to make our first insurance claim. The agent was fantastic. I wish all of my customer experiences were like this.
Insurer: Pets Plus Us
By: Susan
Good experience
Always easy to deal with this company
Insurer: Nationwide
By: Barbara