Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great Vet; great insurance! I can do what's best for my dog without worrying doing what's right doesn't bankrupt me
The last two times I took Lady to the vet, I was able to get the diagnostics necessary to know how to deal with her symptoms. I didn't have to worry that I wasn't doing enough for her. So far, with two dogs, I have had excellent customer service and claims experience with Nationwide.
Insurer: Nationwide
By: Susannah
Love Nationwide insurance, i highly recommend
I always do ! Since it has worked amazing for me they sure have great support , never had a problem with claims from the time i owen this insurance in the past 10 years.
Insurer: Nationwide
By: Georgina
Absolutely most incompetent and dysfunctional company I have ever dealt with
Over the years their wait times have become longer and longer, their claims processing have become more and more dysfunctional, and their customer service IQ has steadily dropped. More specifically, I re-signed up with them approx 45 days ago to give them another chance after getting a new puppy. In that time I have submitted two very small, fully vetted and verified claims directly from my State licensed veterinarian. One of them was initially denied for being "pre existing". After making 4 separate phone calls, each one 1.5-2 hours of being on hold (I have phone records to prove this) I finally spoke to several claims reps all whom transferred me all over, and each somehow found a way to be more rude and posses a lower IQ than the one before. One of the reps, was able to see that their claims department simply did not read the claim properly, and put a label as "pre existing" when it was in fact not true. That rep assured me that the supervisor for that claims processor would be contacted as this was an obvious error on their part, and that claim would be taken care of "immediately".....well 2.5 weeks later...another 3-4 phone calls (each one being on hold 1-2 hours, and ending with arguing with multiple people who probably cant spell "claims"), and the claim is not processed (neither is the second claim that I sent in in the interim). Healthy Paws is rude, unprofessional, incompetent, lazy, and manipulative. Additionally, they are committed FRAUD because customers are submitting legitimate claims and these customers are not being paid because Healthy Paws is LYING and making up non existent reasons to deny the claim (after of course making them wait on hold for hours and hours).
Insurer: Healthy Paws
By: Mathew
Great insurance, great company
We have been with ASPCA insurance for almost a year. Recently one of my animals has been experiencing some health issues. I was floored when Shelly from the customer care department called to check on my dog! If I could improve one thing about ASPCA it is the claims processing, and that isn't terrible. I have checked several other top rated pet insurances and some of them do not offer a "wellness" plan, so you are on your own with the normal and routine stuff (annual check-ups, heart worm prevention, regular shots). My particular vets office charges a little more that ASPCA reimburses, but that is just like going to your own doctor and paying your co-pay.
Insurer: ASPCA
By: Josh
I'm so glad that I have Nationwide Insurance for my pets
I have always found the employees at Nationwide Pet insurance to be helpful and courteous. The paperwork (claims) is easy enough accomplished, but I would feel comfortable calling a customer service representative if I did have questions. The payment arrives promptly and I am pleased with every aspect of being a nationwide customer.
Insurer: Nationwide
By: Carol
Relieved
My two year old lab mix had to have foreign body surgery which would’ve cost my husband and I close to $5,000 without pet insurance. Luckily we have Healthy Paws and they processed our claim in less than 10 business days. Everything that their policy states was covered at 90%, after our annual deductible. I’m very glad we signed up for Healthy Paws when we first adopted our pup. The monthly premiums are reasonable based on the coverage and their customer service is excellent.
Insurer: Healthy Paws
By: Ali
A must for your fur baby!
I LOVE Healthy Paws. My girl has a sensitive tummy and I’ve taken her in a few times now for peace of mind. Two of her visits were around $800 and it was such a good feeling to know I would be reimbursed for what Healthy Paws said they would cover. I’ve never been surprised by being reimbursed for less or had to argue about coverage the way some reviewers said about their insurance providers. I had a different insurance company first and promptly switched. You will be glad you went with these folks!
Insurer: Healthy Paws
By: Amanda
Excellent pet insurance and customer service
Nationwide pet insurance is an excellent company. They are very responsive when asking a question, filing a claim and the claim process is very easy!! Thank you!
Insurer: Nationwide
By: Cathy
Easy and prompt claims services
Nationwide makes it really easy to submit claims on line, it is great. They are very prompt in processing and paying claims. Very happy with Nationwide.
Insurer: Nationwide
By: Patti
effortless and easy
Nationwide has been a blessing with our 1 year old puppy. Claims are easy to submit and come back to us in a timely manner. Would definitely recommend getting a plan through them for new dog owners, your wallet and your pup will thank you.
Insurer: Nationwide
By: christina