Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
Simple Claim Filing & Quick Reimbursement
We first signed up for doggie insurance while living in Florida where the cost of seeing a vet is astronomical - add in any ailment and you’re left with a bill that’s hundreds, if not thousands, of dollars. Ninety percent of the bills were covered by Nationwide. The only surgery he has had was a neuter and 25% of the cost was covered. All prescriptions, including monthly flea and heart worm are 90% covered. Since were paying for those regardless, it justifies the cost of paying for insurance for when something does come up and we need to use it. We have filed 4 claims using the online pre-filled form. I just downloaded it to my phone and filled in the document by adding text boxes. It was very simple & quick. You then just email it to them. The longest it’s taken for a claim to be processed was between 4-5 weeks; the quickest was 2 weeks.
Insurer: Nationwide
By: Samantha
Nationwide Pet Insurance is a blessing!
Thank you Nationwide for always being there for Zoey and Emme.
Insurer: Nationwide
By: Jennifer
Love that the PAY-OUT is way faster now days !
Opal had eaten ADVIL. She seems to be doing OK now. Thanks for the help !
Insurer: Nationwide
By: Jeff
Very happy with the insurance so far
Very happy with insurance so far. Claims are very easy to submit and the reimbursement is pretty quick
Insurer: Nationwide
By: Lynn
Hope you never need it, but, glad when you do need it!
Unfortunately, our rescue Toller (maybe a mix?) came to us with a series of health issues that have appeared over the years. Nationwide has been very good in helping us give Esau the best care we could because they helped defray some of the expenses. We also have our cats insured with Nationwide! Also, our Vet, Dr. Willhite works with us & Nationwide by not ordering tests that are unnecessary & expensive.
Insurer: Nationwide
By: Esther
Claim was processed quickly
Our first claim was processed quickly and easily and we got the payment sooner than I thought.
Insurer: Nationwide
By: Serena
Awesome process
I love this service. The claim upload and electronic pay process is easy and fast. Thank you for encouraging healthy pets!
Insurer: Nationwide
By: Tyler
A real relief and great pet surgery insurance provider.
During this difficult time with my dog Ernie, Nationwide has been extremely helpful with the bills. They review the claims quickly and send the amount for the claim quickly.
Insurer: Nationwide
By: Chris
Easy, quick process!
Couldn’t be happier! Claims are super easy to submit and getting money back happens so quick!
Insurer: Nationwide
By: Jill