Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Customer service abilities can be better
Nationwide is a pretty good insurance company and it’s super important to have one for your furbaby. My only complaint is about their customer service. I was on the phone with a representative and I was trying to clarify the result of the tests my kitten had to do. I made a mistake and submitted the claim form before I got the results, as it was the first time I ever submitted a claim. This representative gave so much attitude and left me wishing I never called to ask for help. Customer service is so important, ONE representative can ruin how the customer feels. Otherwise, nationwide is pretty good and they do help cover a lot of the expenses.
Insurer: Nationwide
By: Lily
Thank You!
It was so comforting to be able to provide the best care for our Charlie and not worry about his vet bill. Nationwide has lived up to its promise. Claims were easy to file and processed timely. Thank you Nationwide for being on our side!! We have recommended Nationwide to our pet owners friends so that's really the highest form of compliment.
Insurer: Nationwide
By: Joanna
I am happy for insurance for my dog and kitty. It has been very easy to use and process is very clear.
I have never had a problem or delay in any of my filings. Everything has been done by email, I am kept update on the steps they take during the rpocess.
Insurer: Nationwide
By: lisa
Easy and Convenient
Submitting claims to Nationwide could not be easier - very straightforward forms and I am always notified within 48 hours that the claim is under review. The explanation of benefits is very detailed, which is helpful for those of us new to the pet insurance world!
Insurer: Nationwide
By: Samantha
Trupanion is a gift from Heaven for my Kanine family
TP has been supporting our Herculean effort to preserve our 9 yo, male, Golden Retriever. They are simply terrific. They pay our claims with total clarity and I usually have a check in my mailbox within a week. I have over a dozen other insurance provider relationships and absolutely No One responds as well as Trupanion! This is Golden Retriever # 6 in our lives and we would never consider adopting a pet without they're support. God bless them all.
Insurer: Trupanion
By: Art
Its a Scam!
We had been obligated to add pet insurance when we picked up our 3 month old puppy. I will first state the do NOT cover any medication, and randomly subtract $80 from each claim that they will not cover. On top of not covering for many things. I have to constantly call every time they mess up on the claim and fight with them to fix it. They are not at all looking out for you or your pet. We have paid over $1000 to them and over another $1000 to my vet. And we have only had her for 10 months. STAY AWAY from trupanion. You will save money just paying out of pocket.
Insurer: Trupanion Canada
By: Desiree
Thank you
It was easy and timely, thank you!
Insurer: Trupanion
By: Deborah
Excellent Customer Service!
Trupanion provides quality customer service and was extremely helpful and supportive during my pet's time of need.
Insurer: Trupanion
By: Tycher
Always a good experience.
The claim was submitted and processed within a few days from the treatment. I have been fortunate with the ease of getting the veterinarian to send the claim to Trupanion the day of service. I definitely would recommend to my friends and colleagues.
Insurer: Trupanion
By: Ricky
Claim was taken care of quickly and efficiently.
Claim was taken care of quickly and efficiently.
Insurer: Trupanion Canada
By: Sharon