Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Best insurance
We love Nationwide. The customer service is great and it's super easy to file claims. We always recommend nationwide.
Insurer: Nationwide
By: Paula
Claim evaluation is consistent and quick.
I find this company’s claim submission evaluation to be done in a consistent way across previously submitted claims. I’ve only had to contact customer support once to inquire about a delayed claim. The f/u was handled quickly and efficiently. Would recommend this company to my friends because I think they do a good job.
Insurer: Nationwide
By: Kathleen
Nationwide has been a great experience for us in having pet insurance!
Everyone is always so nice when you call, they ask about your pet and how they are doing. I have never had issues with this insurance and always fast to submit refunds. Our pets have really had a lot of stuff hit them in the past few years and thank you so much for your fast responses, refunds sent fast, caring for our pets by asking how they are doing! I try to recommend this insurance company to all pet owners in this boxer site I belong to and to friends.
Insurer: Nationwide
By: Tracy
No hassle reimbursement
I have had a few issues with my Great Dane, the biggest one was him having a blockage which resulted in hospitalization. Each time I have ever submitted a bill for reimbursement, HealthyPaws without any push back quickly sent me my checks. Not used to this kind of service from insurance companies.
Insurer: Healthy Paws
By: Ryan
Excellent!
ASPCA has been my pet insurance for the last 3 years. The customer service is outstanding. They always call a few weeks after I submit a claim to see how my dog is doing. Claims are a quick turn a round with direct deposit and never any billing issues. I love ASPCA and will never go anywhere else. A+ in my book!
Insurer: ASPCA
By: April
always there to help
Very convenient claims as well as very fast processing. Always there to help on the phone or in general on claims.
Insurer: Nationwide
By: Reed
Consistently happy I have Nationwide pet insurance..
This is the third year I have Nationwide Pet Insurance. I find it easy to file a claim. My vet keeps claim forms there and we fill it out together and they fax it in for me. I get a confirmation email from Nationwide and then I get the money.
Insurer: Nationwide
By: Shelly
Great communication
Great communication. Very easy to submit claim
Insurer: Pets Best
By: Joanne
Great business
Just super easy to call in submit, submit online or whatever is felt was easiest. I appreciate all that the company has done and am happy to say I think pets best has paid me more than I have paid it. What a good business model!
Insurer: Pets Best
By: Cameron