Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Fantastic customer service.
Knowledgeable and caring customer service agents. I use the app for my claim process. It was very easy to use with updates on each claim. Agents were able to answer any questions along the way. The process itself took about a month with a positive outcome.
Insurer: ASPCA
By: Christine
Overall a good service.
Of the top of my head. Overall good, the initial descriptions of what is and isn’t covered could be more clear regarding preventative medications.
Insurer: Nationwide
By: Paul
So happy to have Nationwide Pet Ins!
Very happy with Chloe’s teeth cleaning and the ease of the vet’s office filing the claim!
Insurer: Nationwide
By: Gloria
Wouldn't be without this insurance
Great company! Claims are easy to submit, payment is prompt and clearly explained.
Insurer: Nationwide
By: Mary
Such quick, hassle-free reimbursement!
I gotta say, i was a bit skeptical buying pet insurance for the first time. But, I have two puppies and am already recognizing the huge benefit and enjoying the financial relief from little things like monthly flea prevention to big things like being neutered. All questions I've asked have been answered promptly over email, and some reimbursements reach my account within a week. I can't say enough good things!
Insurer: Nationwide
By: Jen
I am very happy with Nationwide Insurance for my pet
Nationwide cares about your pet by inquiring about your pet when they are not feeling well and paying claims quickly.
Insurer: Nationwide
By: Donna
excellent service
Very helpful representatives. Always ask how Dreidel is doing.
Insurer: Nationwide
By: Michael
Happy with Nationwide.
Response is prompt.
Insurer: Nationwide
By: Richard
They care about your pets as well as your well being
I was having a hard time getting all of my documentation from my veterinarian. I kept calling customer service every week to see if they got the paperwork yet and when they did not I would go into ANOTHER rant about my EX-VET and they were always so supportive and tried giving me advice on how to get what I needed and additional things I could try. I really appreciated their support and understanding as I went through those struggles. They never made me feel like I was taking up their time or holding them up even though they could not help me with anything. All they could give me was a sympathetic ear. Much appreciated and never forgotten. Thank you more than you will ever know.
Insurer: Nationwide
By: Barbara
Excellent Coverage
Nationwide has been great to work with, and have responded quickly to our claims for our puppy. And using the app to submit claims has been even easier!
Insurer: Nationwide
By: David