Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Great
Great iInsurance ! I had one bangle cat for 16 1/2 years and I use the insurance for them I now have two more bangle cats and I’m using the insurance again and they come through for everything that I need
Insurer: Nationwide
By: Julie
Thanks to Nationwide, all of our dogs are well.
We have 3 dogs insured by Nationwide. We love the service and ease of processing claims. We have been using Nationwide for about 15 years. We always recommend you to friends and anyone with a new pet.
Insurer: Nationwide
By: Joel
Nationwide: Impressive Pet Insurance
After having 7 dogs in my life, I decided to obtain pet insurance for dog #8. After 3 months of coverage, I am very impressed with Nationwide's customer service and attention to detail. My biggest question is what happens when renewals come due after the first year. Hopefully, it will be minimal, and Nationwide will continue their great service. So many companies reel you in, and then gouge you after that first year. I am hoping Nationwide will be different.
Insurer: Nationwide
By: Tom
Very Fast!
My last two claims were processed in the fastest time ever!! They were processed in just a few days!! Talk about exceptionally fast service!!! Thank you all for your hard work!!!
Insurer: Nationwide
By: Marie
Quick and easy claim service
Always quick service and good explanation of benefits
Insurer: Nationwide
By: Bonnie
I love how simple it is to file a claim and receive payment!
I really like our Pet insurance coverage through Nationwide. It is so fast and easy to use the mobile app to file a claim and receive payment straight into my bank account.
Insurer: Nationwide
By: Michael
Never had any problems!
They've done a great job of taking care of all of our claims with no fuss, confusion, or problems. It's been very easy, especially with the addition of the app compatibility.
Insurer: Nationwide
By: Nicole
It’s so easy!!
I am thoroughly impressed at how simple it is to submit a claim. It’s just a couple clicks and done. No more filling and faxing etc. Turn around seems much quicker. Very Satisfied!!!
Insurer: Nationwide
By: Derek
I have referred all my family and friends to ASPCA for pet insurance
Our Otis has recently had a substantial amount of bills associated with emergency surgeries. ASPCA has not only processed the claims quickly but called to check on our little guy. The process is unbelievably easy, I have received the bills and while standing in the offices waiting for check out to be complete, filed the claim for the visit. Super easy!!
Insurer: ASPCA
By: Marie
Customer service is helpful-not satisfied with the time it takes for claim processing.
I have been happy with the knowledge of the customer service representatives, the user friendly website, and ability to easily navigate through the site to check my dog's claims/information on their profiles efficiently. I am not satisfied with the amount of time it takes to process claims. I can understand that the initial ones may take a little time, however, the immediate follow-up ones shouldn't be a long wait time at all. I am also not exactly thrilled with BOTH of my dogs rates going up pretty significantly after the first year. That was not told to me at the time I was quoted when deciding to chose NATIONWIDE and the only reason why I am keeping the coverage is because I have needed it. I am honestly 50/50 with how I feel about choosing you and can't say that I would recommend the service to friends and family.
Insurer: Nationwide
By: nicole