Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Nationwide Outstanding Way Above the Rest
Don't hesitate....... if you don't medical insurance for your Pet what are you waiting for? Nationwide has excellent policies, they process claims rapidly and customer service is well versed and compassionate asking about your Pet. I am truly grateful for their policy; I now have the ability to focus totally on my dog and her care knowing the total financial burden is not on me. Thank you Nationwide!!
Insurer: Nationwide
By: Sandy
Relieved,happy and Thankgul I have you
You have once again exceeded my expectations. Thank you for your promptness You all are the best
Insurer: Trupanion
By: Virginia
Nationwide helps me provide the care necessary for our dog
I have been very pleased with Nationwide
Insurer: Nationwide
By: Christina
Four Paws Up!
I never thought imagined needing to use our insurance so early in Sophie’s life, but what a blessing it’s already been! She broke her little arm, was in a splint 4 weeks, more rest for 2 weeks and is up and running again like nothing happened! Keeping a 8-9 month old Doxie calm was ruff, working with Nationwide was easy! Thank you!!
Insurer: Nationwide
By: Lynda
Peace of mind knowing your family member is insured when the need arises.
Purchased coverage for Kuma when we got him 10 years ago to ensure we gave him the best health care. Never regretted the decision we made. Services exceptional and claim processing painless.
Insurer: Nationwide
By: Pat
Claims process is simple and I'm reimbursed very quickly
So far the claims have been easy to submit via the VitusVet app. I have been reimbursed promptly. When I have called, agents have been professional and competent. Thank you.
Insurer: Nationwide
By: Shawn
A must have !!
This is great insurance and claims are paid very fast and fair. My only complaint is every year rates continue to go up. I guess that is how all insurance works. Overall very impressed with the customer service and claims departments.
Insurer: Nationwide
By: Tom
Great, easy experience during a time of stress
Having a pet who is injured or sick is extremely stressful. There's a lot of worrying. Knowing that Nationwide Pet Insurance is there to help cover the cost takes a little bit of the stress away and lets me focus on getting my pup back to healthy. Not only that but the process of filing a claim is so simple and easy that I don't have to worry about any hoops to jump through.
Insurer: Nationwide
By: Amie