Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Client Pet Insurance at its best!
Trupanion's quality policy coverage and handling, Team assistance, promptness with attention to claims, and literally one day reimbursement of qualified electronic claim submittals, is a Triple A off the chart remarkable client pet service provider.
Insurer: Trupanion
By: Raymond
Trupanion pet insurance
Trupanion is worth every penny! Email updates providing claim status are excellent. Highly recommended
Insurer: Trupanion
By: Irene
MORE THAN WHAT WE EXPECTED
The experience was fast and professional.
Insurer: Trupanion
By: Mildred
Fast claim approvals
My Vet's office initiated the Trupanion claim while I placed my dog in the car. When I returned, the claim was settled.
Insurer: Trupanion
By: Rachna
Very helpful when I was scared
Very helpful explaining what's covered and the process of submitting claims this is important because I was very scared about the health of my dog and worried about making a mistake or messing something up. They made me feel really good about the insurance.
Insurer: Trupanion
By: Nichole
Good experience
Real quick response
Insurer: Trupanion
By: Clinton
Peace of Mind
Thank you for making it easy to make a claim, my vet did it from his clinic and the easy to understand response regarding my pet's claim.
Insurer: Trupanion Canada
By: Dianne
Disappointed-Customer Service & Wait
Took way too long to process the claim. Whenever I tried to talk to customer service their solution was for me to take time out of my day to now call the vet and have them preemptively send over my dogs files.
Insurer: Trupanion Canada
By: Christina
Quick process
Very happy with your service. Very easy, quick process and excellent communication informing me of the status of my claim. Very happy Pets Best!
Insurer: Pets Best
By: Kevin
Do it all from your phone! Simple
Healthy Paws was very straightforward and very easy to use. My only complaint is that some of the automated messages were confusing (ie. it asked for my dog’s vet records multiple times) and that they wouldn’t cover injury-related fees because our vet wrote them as “exam” - even though I called to clarify what this was with Healthy Paws.
Insurer: Healthy Paws
By: Kayla