Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
Other Categories
Great company
I love this Insurance company, very reasonable. Thanks for great service.
Insurer: ASPCA
By: Marjorie
Service
Very pleased with Nationwide service.
Insurer: Nationwide
By: Dennis
impressed!
We had to use 24/7 vet helpline and we were so impressed!! Not only our phone call was picked up quickly at 9pm but we got opinion of a veterinarian. And they called us next day to check on us!!! Wow!! Our baby was ok and we are so thankful!
Insurer: Nationwide
By: Elena
Biggest scam on the planet
The lowest score you can give is a 1 but this mess of a scam organization deserves a zero or less. I cannot get anyone to talk to me and the one person who did could not answer my questions and was like pulling teeth to get me transferred to the "specialists" they kept referring to. Come to find out I have been shoveling money every month for insurance that covers nothing. Basically they found a reason not to pay for anything my pet needed and claimed breathing difficulty as a pre existing condition. This after being told during enrollment that if my dog did need surgery it would be covered. Absolutely horrible. Do not make the same mistake I did give this company a single dime.
Insurer: Healthy Paws
By: REBECCA
very efficient and timely service in payment of claims
Excellent and Timely Service
Insurer: Nationwide
By: Rao
Best choice we ever made!
Can't say enough positive things...always so easy and professional
Insurer: Nationwide
By: Walter
Simply the best!
Trupanion is a very caring company that has excellent customer service and really cares about pets. They know how much are babies mean to us. I tell everybody with a pet, don’t hesitate to sign up. Sign up as early as possible. But it’s never too late. This is a wonderful, caring company.
Insurer: Trupanion
By: Laura
Best Choice
I have 3 GSMD and Nationwide has always been diligent in processing claims. They're fair if you have questions and it's easy to file.
Insurer: Nationwide
By: Arturo
A sick pet’s best friend
Thanks for your help. When ever I file a claim with your company, you guys always come through. My best friend and I appreciate you.
Insurer: Nationwide
By: Michael
Fabulous Customer Service
Excellent Customer Service and EZ Filing!
Insurer: Nationwide
By: Ginger