Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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A lifesaver.
Our dog Xena developed seizures and Trupanion has been there for us from the beginning. They process and send thru claims for vet bills and medications in just a few days. Without them we would have lost our dog since we not have been able to afford her care.
Insurer: Trupanion
By: Patrick
Excellent service
Very quick response time! Am happy with the service!
Insurer: Trupanion
By: Susan
Great company!
We have never had anything other than prompt, accurate claims service. I recommend Trupanion to everyone I know with pets!
Insurer: Trupanion
By: Carol
Thank you Trupanion
Always happy with your service! Prompt, polite service if I do call. Have had many claims the last 3 years and they are always paid within 2 weeks if not sooner. Our Isabella is alive today and thriving thanks to our insurance with Trupanion.
Insurer: Trupanion
By: Judy
So happy to have Trupanion!
I was dreading a long, drawn-out experience, and I couldn't have been happier! I've never filed before but have heard nightmares from friends with other insurances. Thank you for a great experience I'm So happy to have Trupanion!
Insurer: Trupanion
By: Marlene
Best pet insurance
In just a couple of clicks my claim is sent off and Trupanion handles everything from there. A customer service!
Insurer: Trupanion
By: Leah
Trupanion
Trupanion has been a wonderful experience....
Insurer: Trupanion
By: Patricia
Amazing care for our pets !
Always a fabulous experience with claims and customer service .
Insurer: Trupanion
By: Carley
Trupanion was there when needed.
Veterinary associate processed our claim. I did not have to do anything. Trupanion was there when we needed them. We are seniors on a fixed income and our Trupanion was a great help.
Insurer: Trupanion
By: Joyce
Always up to date on payments and so easy to work with
Always up to date on payments and so easy to work with
Insurer: Trupanion Canada
By: Lynn