Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Wonderful.....
I love your service and attention to detail. This is the best insurance for pets.You keep my Gizmo and Chew toy in very good health. Thank you. I recommend you to everyone. Plus my vet thinks you are great.....
Insurer: Nationwide
By: Victoria
thank the lord for pet insurance
quick claim turn around, very professional
Insurer: Nationwide
By: Irene
Very dependable
We have had Nationwide pet Ins for our dogs for years now and never had a problem. I am a veterinary technician of 18yrs (retired now) and know how expensive quality care for pets is! It is great to sit in the vets office and say” let’s do that” to a treatment and not have to worry about cost. When my pets are sick I don’t want to worry about a big vet bill on top of the worry for my fur babies!!!
Insurer: Nationwide
By: Henny
Nationwide insurance has been a lifesaver
We have been a customer since Auggie was a puppy. Whenever, I had to call with a question, the staff is wonderful and you can tell they love Auggie. You get quality with compassion. You submit your bill, and you hear from them right away. Either with a reason for something wasn’t covered or a check is on it’s way. We love Nationwide. Our dog Isabella has her own policy too. I definitely would recommend Nationwide to friends and I have.
Insurer: Nationwide
By: Katherine
It was simpler than I thought
Filing the claim was straight forward and the response and payment time were not bad at all! I was ready to be disappointed, just like by any other insurance services I've ever used. But I was surprisingly wrong. This is how insurance should be! Thank you :)
Insurer: Nationwide
By: Manuel
Easy claim, great customer service.
Every claim I have sent to Nationwide has been handled quickly and efficiently. The communication is great and they pay the claims quickly. I have only had to call a couple of times but when I have called I always receive great service. The call tree is lengthy but once you get through that you are good to go.
Insurer: Nationwide
By: Alison
So happy we have Nationwide Pet insurance
We are first time pet owners and luckily stumbled upon Nationwide. Their customer service department is always so friendly and helpful with all of my questions. I also appreciate the simple claim submission.
Insurer: Nationwide
By: Sonia
You guys are awesome!!
Thank you for such great service! It’s such a comfort to know you’ve got our back when we need you!
Insurer: Nationwide
By: Kathleen
good insurance but very expensive
insurance is easy and comprehensive and service is good. their prices used to be reasonable but I got a 50 percent rate increase this year. the rates go up every year by a ridiculous amount so it becomes unaffordable. I am disappointed that I have to look around for alternate insurance because I like the plan.
Insurer: Nationwide
By: rebecca
Ignores customers, takes forever to process claims
Will never recommend again. Worst customer service experience I have ever had. They do not return calls or emails. It’s been a month and they still have not processed my claim. They won’t even give me an idea of when it might be processed. They flat out ignore their customers and do not care about your business. Highly recommend you find another insurance company to do business with!
Insurer: Healthy Paws
By: Elizabeth