Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Exceptional Service and Compassion
My dog Bert was diagnosed with Liver cancer a few months ago. There was a lot of diagnosis, imaging, etc. Ultimately it was determined that surgery was the best course of action. Long story short, while Bert made it through the surgery itself, he didn't make it past the recovery and had to be put down. During this whole process, Healthy Paws has been amazing. Everything was paid, as expected, without any hassles. I simply submitted the invoices from the vet and I got reimbursed. Today I came home to find a very nice, hand signed, card from a bunch of folks over there at Healthy Paws. It was very touching and I appreciate the personal touch. While I currently am not able to be a customer of Healthy Paws, I have shared my experiences with the many other pet owners I know. One day, when i'm ready, I hope to be a customer again.
Insurer: Healthy Paws
By: Adam
The ease of filing a claim is awesome along with a quick response
I am completely satisfied with Nationwide Pet Insurance. I have had it for the past 10 years and they have never let me down. I like how easy it is to file a claim along with how fast their response time is.
Insurer: Nationwide
By: Lori
Amazing turnaround time for claims. Very easy app to use
Great customer service. They followed up to see how our dog was recovering from surgery.
Insurer: ASPCA
By: Jessica
They care about your pets and you!
The folks at ASPCA have been great to work with, starting from the beginning when I was researching coverage for our new family addition, Teegan, the Australian Labradoodle! We are so thankful to have chosen ASPCA for our pet insurance needs because they have been fair, prompt and they seem to pride themselves on great customer service!
Insurer: ASPCA
By: Carmen
Reputable Company
Very quick claim response. We were pleased with service.
Insurer: Nationwide
By: Karen
Best Pet Insurance overall
We transferred our insurance on Bella from another company to Nationwide. This is the best insurance company I have ever come across and I recommend it to anyone looking for Pet Insurance. This is customizable to your pets needs which I love. The claims are super easy and come back super fast. I love this company and will be adding my other pup to it as well. We gave our Vet Nationwide's information and they now recommend you to everyone that asks.
Insurer: Nationwide
By: Pamela
Always helpful
I am delighted with the service I receive from Nationwide. They are always helpful and accommodating. I have recommended Nationwide to everyone who has purchased one of our puppies. I make sure that a Nationwide Brochure goes in every puppy packet.
Insurer: Nationwide
By: Edna
Great Pet Insurance: NATIONWIDE
Absolutely the best pet insurance out there. Helpful and honest.
Insurer: Nationwide
By: Anna
Trupanion is a life saver!
Trupanion has been amazing! My dogs have had serious illnesses. Trupanion has made it possible for me to get the best care to keep them alive and have a quality, happy life. I tell everyone about Trupanion!
Insurer: Trupanion
By: Nettie
Great service
I was very impressed with the ease of submitting my claim and very happy with the refund amount I received. Definitely worth every penny I spend monthly… Great customer service.
Insurer: Nationwide
By: Tina