Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Excellent service
As always, Trupanion provided excellent service. I am extremely grateful for their existence.
Insurer: Trupanion
By: Alicia
Pleased
Thank you it was very good experience.
Insurer: Trupanion
By: Sharon
It was a pleasure dealing with Trupanion
Everyone on phone was helpful and supportive.
Insurer: Trupanion
By: Guy
Very happy
This was my first claim and I was very pleased with how quickly it was processed! Also, it was explained very clearly.
Insurer: Trupanion
By: Penni
Trupanion is always fast and helpful
Trupanion is always fast and helpful
Insurer: Trupanion
By: Peter
So happy we have Trupanion for our dog
Very pleased with Trupanion
Insurer: Trupanion
By: Daniel
Efficient!
Very efficient process and good explanation of costs that were covered and not.
Insurer: Trupanion
By: Serena
Not happy!
Not happy at all with your determination of a preexisting condition! That is not a fact. If a dog gets a virus one time 5 years ago how does that qualify as a condition!
Insurer: Trupanion
By: Jennifer
Very helpful
We have been with you for about a year now and from the start they were very helpful in answering any questions we have had. Submitting a claim is so easy and they keep in contact with you through the entire process making sure that you know exactly where they are in making it final. Thank you so much for being there for our little one.
Insurer: Pets Best
By: Rick