Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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I was able to get the care that was needed for my dog without worrying about the cost because I knew it would be reimbursed!
Impressed at the quick response and the ease of reimbursement submission
Insurer: Nationwide
By: Angela
Great people, great service
I have no major complaints - the service has been very helpful and friendly. The only observation I'd make is that when I file the claims myself they usually have to be re-submitted, by when the vet does it they go much smoother.
Insurer: Nationwide
By: Luiz
Insurance claims are processed fast!
Millie was 8 weeks old when we brought her home, and unfortunately she had roundworm. Poor thing! She's been to the vet several times for treatment, as well as her wellness checkups/vaccines. I love the VitusVet app to submit my claim right from my phone! I had forgotten that was available to use (we used it with our other dog who passed away in November). I also love that you have direct deposit for the reimbursement checks! No more trips to the bank! Thank you for making it easy to care for our puppy's wellness needs!
Insurer: Nationwide
By: Patricia
TOTALLY WORTH IT!!
I've had pet insurance for three years now & have broke even or come just slightly ahead on cost of premiums vs amount of bills I paid & was on the fence whether to renew or not. Then my dog needed surgery & was I ever glad I had coverage!! The customer service associates are very knowledgeable & pleasant to deal with. My vet office submits the claims & the automatic deposit process is fast & easy.
Insurer: Nationwide
By: Tina
Best investment for my pets health and my peace of mind!
It is so comforting to know that all my decisions for my pets medical needs are based on their wellbeing and not my finances. Nationwide has always processed by claims quickly and fairly. I highly recommend this insurance to all pet owners! When researching insurance was amazed to see negative comments as Nationwide has been a Godsend to us!
Insurer: Nationwide
By: Kara
Awesome
Everything was speedy and awesome even the phone contacts
Insurer: Nationwide
By: Margaret
Nationwide helps me and my pet when we need it most!
When my little guy gets sick I don’t have to do anything but worry about him. I never have to worry I won’t be able to give him the care he needs thanks to Nationwide. They are there for both of us when we need it most. I would recommend them to anyone.
Insurer: Nationwide
By: Aimee
Extremely helpful in time of need.. your pet is your child!
I could not expect any more from an insurance company.. there in time of need.. and very fair with the assessment of health of your pet..
Insurer: Nationwide
By: Joyce
Thoughtful and caring service
We have been customers for 15 years and three dogs and could not be happier with the service and our policies. Having insurance gives us peace of mind and making claims is easy and straightforward. All of our personal interactions with the team have been extremely caring.
Insurer: ASPCA
By: Heather
Things have been great
So far all my claims have either been paid/answered quickly and fairly. If a claim was denied for any reason the explanation was clear. Having pet insurance has been a great investment for our little Bear
Insurer: Nationwide
By: Brenna