Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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You're making a tough time easier.
Great service - thanks.
Insurer: Nationwide
By: Margaret
Best Pet Insurance Ever!
Simple to understand and simple to use. Nationwide Pet Insurance is always there when I need them. Especially with finding the right vet and the service coverage details for when I really needed them for my pet. I highly recommend this insurance to everybody.
Insurer: Nationwide
By: Tracey
will give you peace of mind!
ASPCA has made it easy for a dog mom like me, taking my boy to the vet with any slight discomfort he would show, knowing ASPCA will back me up.
Insurer: ASPCA
By: Rania
they helped me so much with the expense for my baby when she had to have knee surgery`P
I would like to voice my opinion here on Healthy Paws. I must tell you I've never met an insurance company for puppies that are as nice as this group. When I first started with healthy paws, I wasn't that experience with health insurance. I sent them three claims at one time and they walked me through all the claims procedures and help me understand what I was doing. My Westie recently had to have knee surgery. Owning animals, is very expensive and I always worry about the cost. I want my babies to be healthy and happy, that is so important. But when Gracie had to have surgery Healthy Paws helped me through the expenses, I would not have been able to do it on my own. I am a senior and retired and live as all seniors do, at least most of them, from paycheck to paycheck. You want a great company to work with these people are it!
Insurer: Healthy Paws
By: Trish
Quick and caring
When my corgi had an emergency recently, the bill quickly skyrocketed. It was reassuring to know that Nationwide would help offset some of the expense. They did, and they did it quickly. That has always been my experience with this company. My dog is fine now btw.
Insurer: Nationwide
By: Cindy
Peace of Mind
Nationwide gives me peace of mind in time of need. Recently had a major emergency with my dog. They were responsive and very easy to work with.
Insurer: Nationwide
By: Marlena
Easy claim filing and quick payment
I’ve found it quite helpful to have pet insurance and I find that it gives me peace of mind that when my dog needs treatment, it’s covered. I have both preventative care and illness coverage. Claim filing is easy, I just bring a form to my vet and they submit for me. I have automatic payments set up through my bank (for premium payment and for reimbursements), so I don’t have to think about paying my bill and my reimbursements get deposited directly to my account. Customer service has been very helpful and I’ve never had to wait long on the phone.
Insurer: Nationwide
By: Sara
Excellent customer service
Aside from the recent 33% monthly increase which I think is exorbitant, I am generally very pleased with Nationwide. Your customer service is excellent; in fact, the best experience I have ever had with any company on the phone. And the expediency of claims/payments is also excellent. But I will be changing my policy due to the outrageous premium increase.
Insurer: Nationwide
By: Rebecca
Extremely easy to sign up, process claims and already, love Pets Best!
Easy to sign up, process claims, get info regarding anything about my dog. I haven't yet, spoken, with a beer at Pets Best. I referred one of my brothers but, he hasn't signed up yet... Yet
Insurer: Pets Best
By: annette
It would be almost impossible for us to manage our pet illness without Healthy Paws Insurance
My dog, Petu, has a megaesophagus condition. We have been struggling with her illness for over four months, going almost every other week to the Vet. Now we are managing it at home, but it is a long way to get her better. Thanks to Healthy Paws insurance for all its support without its assistance, it would have been almost impossible for us to manage all the expenses alone. We have received all the reimbursements promptly without questions or conditions for over $3,000. Also, someone in Healthy Paws' team has been asking us for Petu's condition showing that is not only a dog; Healthy Paws' team realizes that Petu is an essential part of my family and our life.
Insurer: Healthy Paws
By: Paola