Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Always Easy
i always find Nationwide to be very easy to file and work with. They have great customer service, and they actually follow up!
Insurer: Nationwide
By: Frank
They are awesome!
I use healthy paws for my service dog and can't say enough good things about them. Their policy is easy to understand, they make the process super simple and they finish the claim in just a couple days. It's a huge relief to know I never have to tell my vet I cant afford treatment for my boy.
Insurer: Healthy Paws
By: Kelly
A pet insurance that cares
Gigi thinks you are great!
Insurer: Nationwide
By: JosetteFrank
Excellent coverage, easy claim process.
We are really happy with the pet insurance coverage from Nationwide. With an older cat medical issues seem to come up more often and it has been very easy to submit claims to Nationwide and be covered. My husband and I joke that our cat has better insurance than we do. It's really appreciated. Thank you.
Insurer: Nationwide
By: Zoe
360 Positive Experience
Our experience with Nationwide has proven to be an entirely positive one as compared with a direct competitor whom we currently have our other dog insured through. The ease of claims submission and regular updated communication regarding a claim is bar none. If our other dog didn’t (now) have pre-existing conditions, we’d be switching her over!
Insurer: Nationwide
By: Alli
Great Pet Insurance
Great Insurance! A little bit on the expensive side but definitely worth it! Awesome customer service and filing a claim has neves been easyer
Insurer: Nationwide
By: Daniela
Very pleased with the service from Nationwide
Appreciate the prompt response to our claim for Vet bills for our Presley.
Insurer: Nationwide
By: Randall
Was told Dental would be covered. Had teeth cleaned and was not covered. Had NO PRIOR dental issues- NONE.
My dog had no dental issues at all. But was not reimbursed for his teeth cleaning because I was told he had teeth issue in his records. I checked with the Vet and looked also with the vet at his records and no where was their ever any Dental issues. I was told teeth cleaning was covered when I signed up. I would NOT have had them cleaned if I knew it wasn't covered. And I KNOW about prior history and he had NONE. Even the vet checked the records again. So no - not happy.
Insurer: Nationwide
By: Barbara
The Best
Been with Trupanion for a long time and I go out of my way to tell friends, family and everyone who listens how great they are. Great service and I believe they really care about your pet. No I was not paid to say this. Keep up the great work! You guys are truly the best.
Insurer: Trupanion
By: Wayne
Review
So far Nationwide has been very good and helpful to help to us.
Insurer: Nationwide
By: trevor