Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Great company!
Have been with Trupanion for 7 years. Have 2 dogs with medical needs. Never had any problems with this company. Always recommend to everyone!
Insurer: Trupanion
By: Aleksandra
Excellent claims service!
Excellent claims service thank you!
Insurer: Trupanion
By: Ken
Trupanion has superb customer service.
Trupanion is easy to deal with and very responsive.
Insurer: Trupanion
By: Sharon
Great service
Always prompt and professional
Insurer: Trupanion
By: Cheryl
Excellent experience
Excellent experience
Insurer: Trupanion
By: Jose
Needs to work out express kinks
Trupanion was amazing once the bill was paid. We have the express service and our 90% should be paid at time of service. However we had a bit of a problem. The vet said for weeks they were having trouble getting through for TP to pay for express customers.
Insurer: Trupanion
By: Anne
Thanks sooooooo much for your help.
The last year my baby has been very sick with hypoparathyroidism and kidney failure. With all the treatments he had you's have been very helpful and quick with the service.
Insurer: Trupanion Canada
By: Melanie
Fast and easy
Fast and easy to complete claims. Appreciated the targeted email that directly related to our situation. Great job! Wish that my plan covered a little more for spaying.
Insurer: Nationwide
By: Leslie
You guys are great!
Great service and very dependable. Thanks you have made my life much easier!
Insurer: Nationwide
By: Carla
Providing piece of mind that you can do everything in your power to provide the BEST care for your loved one!
Receiving the news that your beloved fur baby has cancer is horrifying and leaves you feeling helpless. What a relief it has been to know that I can work with any specialist at any hospital to ensure that my precious baby Lily receives only the best possible care. Purchasing health insurance for Lily was one of the single best decisions that I have made to date, and I would recommend to anyone on the fence to take the leap of faith. I couldn't imagine having to deal with the financial stresses associated with a cancer diagnosis on top of the emotional stress. ASPCA customer service has been outstanding and their claims handling seamless; it really couldn't be any easier to process a claim: snap a few photos, describe what is going on, and receive a direct deposit just a few short weeks later! I HIGHLY RECOMMEND ASPCA pet insurance to all pet owners! Gratefully yours, Jared
Insurer: ASPCA
By: Jared