Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Quick claims process
My Vet's office erred in submitting the same claim within a minute, thinking that the first one did not go through. It was quickly resolved.
Insurer: Trupanion
By: Lori
GREAT INSURANCE!
Always quick service! The ease of having this insurance is excellent.
Insurer: Trupanion
By: Carol
Wonderful pet insurance.
Extremely easy as usual. I recommend you to everyone I talk to about pet insurance. You're the best. Thank you.
Insurer: Trupanion
By: Hugh
Best Pet Insurance!
Wonderful service and so happy we chose Trupanion for our pets insurance. When I had to call to cancel the service when our dog passed away, the person I spoke with was so sweet and compassionate to me.
Insurer: Trupanion
By: Sharon
Very happy with service
Quick, easy and pleasant experience
Insurer: Trupanion
By: maria
Excellent insurance for my dog!
My experiences with Trupanion have been phenomenal! Easy to use and fair policies. I wish my own insurance was this client friendly!
Insurer: Trupanion
By: Travis
Speedy-Easy Claim Steps
Straightforward simple online paperwork, fast and concise communications via emails, fair pay outs, auto deposits!
Insurer: Trupanion
By: Julie
Highly Recommend
Fast and efficient!
Insurer: Trupanion Canada
By: Kelli
Great Insurance
Always fast with claims, and explanations are nice and clear.
Insurer: Trupanion Canada
By: Mrs
Top Notch
Great customer service. Easy to use website portal. Fast payment. Everything it should be. Highly recommend.
Insurer: Trupanion Canada
By: Jamie