Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Excellent service
I currently have 3 dogs insured, 2 of my girls have the breeding rider added on. At each enrollment the ladies in customer service were very friendly and explained in easy to understand terms exactly what would and would not be covered in the case of the breeding rider. I love being able to choose my own deductible and the ladies were very patient when I asked for 3 different quotes with different deductibles and with and without the breeding rider.
Insurer: Trupanion Canada
By: Betty
Dependable Pet Insurance!
Nationwide's Pet Insurance has been really helpful to us - we adopted our puppy in June and our insurance covered wellness visits as well as any injury or sickness up to 90% - claims are easy to file and the reimbursement is always sent quickly - the ability to receive the funds via a bank transfer is also very convenient! We haven't had any issues thus far! The only very small recommendation would be - have claims paid to the vet at the time of the appointment or if insurance was accepted at the vet similar to health insurance and then we were billed for the remaining amount.
Insurer: Nationwide
By: Rochelle
Very happy with the level of service and claim turn around time.
very satisfied with the level of service and the most recent claim turn around time.
Insurer: Nationwide
By: Marianne
outstanding
Outstanding, quick response, very helpful customer service.
Insurer: Nationwide
By: Patricia
Amazing
Very fast and timely claim. Very impressed. Trupanion was there in my dogs time of need. Would def recommend. If you are thinking about getting trupanion you def should, it’s amazing . Highly recommend.
Insurer: Trupanion Canada
By: Janelle
Simple and effective coverage
I would highly recommend. The app does all the work for you. Just take a picture of the invoice and submit, wait for reimbursement.
Insurer: ASPCA
By: Kirsten
Easy and Excellent Service
We used the call-in line. they were very professional and helpful. When we did take the dog to the vet, filing the claim was easy and my reimbursement was quick.
Insurer: Nationwide
By: Sonja
Best decision ever to get pet insurance!
I am so thankful to have pet insurance! To call the vet line and have a friendly, compassionate person is awesome! No question is dumb. I submit my claims and get a response immediately! Very easy to do. I have recommended Nationwide to others.
Insurer: Nationwide
By: Karen
Pet insurance
Nationwide is a great insurance plan for your pet. Easy claim filing process. Getting a good portion of your veterinary bill reimbursed is always a big plus.
Insurer: Nationwide
By: Pamela
IF YOU WANT TO INSURE YOUR PET, GO IMMEDIATELY TO TRUPANION....THAY ARE THE BEST!!
THE EASE WITH WHICH TRUPANION CLAIMS ARE MADE IS WONDERFUL. WE ARE VERY HAPPY WITH TRUPANION & WE HIGHLY RECOMMEND THEM TO ANYONE WHO HAS A PET. THANK YOU FOR TAKING SUCH GOOD CARE OF US & OUR BELOVED ENZO
Insurer: Trupanion
By: JEAN