Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Our Little Button - Kaydi
I don't know what we would've done without having Trupanion!! Our little Button had to have an operation to remove her spleen and with the large amount of money that was required up front, it was such a blissful peace of mind to know that Trupanion was there for us and had our back. One would hesitant to get pet insurance and some would think of the money that you'd pay into it and what if I never use it. I would say to you... is not worry, that the pet you love so much is well worth it. When it comes to situations like this, most people don’t have a large amount of money readily available and in most sad situations, end up putting their loved pets down ☹️ due to not having the funds. Without Trupanion this would not have been possible and one that I am glad to have had! I would also like to say a huge “Thank you” to VCA Canada Guardians Veterinary Centre staff and Dr. Suresh Sathya for taking well care of our Button! We love you Kayd !!
Insurer: Trupanion
By: Leann
Best dog insurance
Always easy to work with and they try their best to get you your money as soon as they can.
Insurer: Nationwide
By: Sarah
Excellent pet insurance.
Excellent service in processing my claims.
Insurer: Trupanion
By: Luz
empower yourself to give the best
We've been with Trupanion for almost 9 years. Nothing but great things to say about how much they've helped us. We absolutely love the team that we deal with there for our dog who has had many, many challenges over her lifetime.
Insurer: Trupanion
By: Ron
SANTA ROSA FAMILY RECOMMENDS TRUPANION
Have had your insurance for about eight years now and so happy we do! I recommended you to many folks, but only know of our neighbors having now signed up for their two dogs, Easten and Soda. They are happy as well. Thank you for your continued excellent service.
Insurer: Trupanion
By: Cindy
Satisfied owner of elderly dog.
Prompt payment of claims. Extremely competent and friendly voices on the phone. A good experience.
Insurer: Trupanion
By: C.
Trupanion is great!
The claims process was straightforward and transparent. The determination was explained thoroughly and the direct deposit option was helpful!
Insurer: Trupanion
By: Margaret
Quick and Easy!
Quick and easy! Explained thoroughly and organized easily.
Insurer: Trupanion
By: Nicole
no hassle love it!
no hassle love it!
Insurer: Trupanion Canada
By: Duane
Easy does it.
Your service was extremely efficient and speedy. It's upsetting enough to have a furry pal under the weather without having an insurance company to wrangle with. Trupanion is always so straight forward and supportive..
Insurer: Trupanion Canada
By: Sandy