Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Claims Process is Good
Handled quickly. No worries. New process is so much easier. Thank you for improving it.
Insurer: Trupanion
By: Teresa
TRUPANION IS TOP-NOTCH!!!!
All of my experiences have been topnotch!!! Fast response and fast reimbursement!!!! Don't have to call very often but if I do, super friendly people!!! I am always telling my animal loving friends they should get Trupanion!!!
Insurer: Trupanion
By: Karen
Trupanion has great customer service.
Trupanion has great customer service. the claims are processed quickly and properly!
Insurer: Trupanion
By: Nora
Best Pet Insurance
Every claim was handled quickly, effectively and just as described in advertising. In addition, whenever I have spoken to anyone, they have been friendly, pleasant and helpful. They even thank me for taking care of my cat!
Insurer: Trupanion
By: Liz
Painful claim process and slow
The entire claim process took too long , will not recommend
Insurer: Trupanion
By: Marcos
Response time was quick
Response time was quick
Insurer: Trupanion Canada
By: Anna
Great customer service!!
Definitely would recommend, awesome service and always so helpful when I call
Insurer: Trupanion Canada
By: Joanne
Trupanion ... Giving us Peace of Mind
Trupanion makes it a very easy process right from the start... from submitting the claim right until receiving the decision whether it will be covered. Trupanion has made it a very seamless process
Insurer: Trupanion Canada
By: Regina
No worries.
Good service & simple procedures.
Insurer: Nationwide
By: JAMES