Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Excellent Service
I’m am so impressed by the speed of Nationwide’s claim processing. No issues and very accurate. Thank you for great service.
Insurer: Nationwide
By: Theresa
Don't waste your money.. they won't help you with theirs.
I signed up for Pets Best because of the reviews on this site. After two months with a puppy I realized those reviews are fake. You don't have to prove you're a customer to leave them. Bottom line... Pets Best has managed to back out of paying for damn near everything I signed up for. I even upgraded for extra coverage... which basically amounts to over $60/month. They've dodged everything but a couple immunizations and a very cheap eye ointment (I think, but its hard to tell.) Sure its real easy to submit the claim, but its real hard to get paid. If you wait in a chat room to talk to someone, expect about a half hour wait. If you call, you'll get someone who sounds really caring that has zero power to help you. I'm embarrased to say that I now feel like Pets Best treats me like an opposing attorney and quite frankly, that's not what I pay for.
Insurer: Pets Best
By: Maggie
You are the best....
Ben's vet did a great job. You did a great job covering his expenses. Ben is his happy little Pom/Skiperkete self. Happiest and most loved pup in neighborhood. Thanks for your great service. Diane
Insurer: Nationwide
By: Diane
Absolutely AWESOME!!
You guys ROCK!! Always easy to submit a claim, you respond very quickly, and approve/pay the claim directly to my account. Everyone is so helpful and polite on the phone. I just love the wellness plan, and that it paid out on Major’s neutering! Keep up the great work. I tell all my friends about you, and two of them have even insured their pets with you!! 😄
Insurer: Nationwide
By: Cheryl
Thank you so much
Thank you for the service, I will be renewing my plan again - this time with the added wellness protection! This insurance has really made me feel secure in going to the vet and giving him the care he needs. Thank you again!!
Insurer: Nationwide
By: Bareera
Best Pet Insurance Company
Awesome company - many claims and never a problem
Insurer: Pets Plus Us
By: Deb
Fantastic
I am extremely satisfied with the service from Nationwide. I am so glad that I selected them for Pepper’s pet insurance company.
Insurer: Nationwide
By: Barbara
Value and Customer Service are peerless.
My experience with ASPCA pet insurance has been exemplary. I haven't found another company that covers the sheer amount for the cost as the ASPCA, their claims process is quick and painless, and their customer service—on the few occasions I felt the need to call in—has always been courteous, extremely efficient, and compassionate. I am a very satisfied client.
Insurer: ASPCA
By: Meghna
Great response and prompt
Was able to speak to someone and state my concern and they in turn were helpful
Insurer: Nationwide
By: Martha