Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Easy ways to claim.
I have been recommending Trupanion to all of my friends. The claims experience is very easy. I wish human insurance was as easy.
Insurer: Trupanion
By: Jason
Great Customer Service
Mailed in 13 claims, certified, return receipt. Received the return receipt and 2 weeks later, still nothing! Called and an agent said she would personally look for them. Next day they were processed and we received the checks a few days later.
Insurer: Trupanion
By: Mary
Trupanion is THE BEST!!
Trupanion is THE BEST!! Submitting a claim could not be easier. My rescue dog has had several health issues in the past years, and I have never had any issue with her medical coverage. Notifications and reimbursements are prompt.
Insurer: Trupanion
By: Paulette
The only pet insurance I would consider.
Outstanding product and the service is excellent.
Insurer: Trupanion
By: Salvatore
Trupanion is great
Super easy to submit, haven't had any problems yet with this company. They cover everything they say they will cover.
Insurer: Trupanion
By: Djana
Trupanion claim!
The were very fast at processing my claim. I also like the explanation they included in the claim,
Insurer: Trupanion
By: Janet
Couldn't have been better
Wonderful experience very easy and straight forward and the representative I spoke to was very knowledgeable and nice
Insurer: Trupanion
By: Veronica
Trupanion is great!!
My recent Claim was handled soo efficiently and promptly! I appreciate the ease of the process.
Insurer: Trupanion
By: Martha
No extended waiting or issues.
Stood by while the veteran assist with the claim via office computer, no issues.
Insurer: Trupanion
By: David
Wonderful and easy claims process!!
My cat, Harper, had an ear infection. Trupanion was wonderful! They paid the vet immediately, and Harper is so much better with the ear drops that were prescribed. Thank you Trupanion for making this such a seamless process! I will never be without pet insurance
Insurer: Trupanion
By: Amy