Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Claims service has improved greatly
Claims service has greatly improved. Claims are paid much faster than in the past. Communication is excellent.
Insurer: Nationwide
By: Anne
This is a very good insurance company for pets.
I have been very please with the service I receive from nationwide insurance for pets. They are very fast with filing claims made from vet visits. I would refer to anyone who ask me about pet insurance.
Insurer: Nationwide
By: Dorothy
I have not shopped elsewhere, as I have no major complaints
Claims are easily submitted, response is timely and explanations of actions/coverage clear. No major concerns and keep up the good work!
Insurer: Nationwide
By: Ted
Simply amazing
I have had my girl Dexie insured since she was a puppy, Embrace has helped me through many, many claims and NOT ONCE have I encountered a problem with them! Wonderful!!!!
Insurer: Embrace
By: Cindy
Healthy Paws is the best!!
Healthy Paws Insurance is the best insurance out there for pets. Our pup had surgery and they were very easy to deal with. We submitted the claim and they got back to us very quickly! HIGHLY RECOMMEND!
Insurer: Healthy Paws
By: Concetta
Nationwide Cares about My Pet
I have been very pleased with Nationwide's emails and ease of submitting claims. Thank you.
Insurer: Nationwide
By: Rosemarie
Reliable insurance
Thanks Embrace! Ageing is not nice, I am the older cat in the neighborhood and you have me covered every time I needed.
Insurer: Embrace
By: Charlie
You guys are amazing!
Nationwide is amazing! Skooter is back to his old self. It was scary there for a minute but knowing we had nationwide on our side made things easier. Since this I have recommended you to at least 6-8 people who have fur babies. Thank you so very much. Love-Skooter and his Family
Insurer: Nationwide
By: Carri
Easy ways to claim.
I have been recommending Trupanion to all of my friends. The claims experience is very easy. I wish human insurance was as easy.
Insurer: Trupanion
By: Jason
Great Customer Service
Mailed in 13 claims, certified, return receipt. Received the return receipt and 2 weeks later, still nothing! Called and an agent said she would personally look for them. Next day they were processed and we received the checks a few days later.
Insurer: Trupanion
By: Mary