Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Trupanion gives us a peace of mind
We were able to understand more about what Trupanion can do in helping us take care of our little dog. We received prompt service/
Insurer: Trupanion
By: Trell
you guys are the best thank you so much for your ongoing support of my senior pup.
you guys are the best, thank you so much for your ongoing support of my senior pup. much love!
Insurer: Trupanion
By: Richard
The Best!
Professional and very fast
Insurer: Trupanion
By: Marjorie
Thank you very much for your quick response to our dog's surgery bill.
Thank you very much for your quick response to our dog's surgery bill. Much appreciated.
Insurer: Trupanion
By: Linda
Excellent experience!
My entire experience with Trupanion, beginning in 2015, has been 100% positive. Customer service is excellent, in terms of access, professionalism, and friendliness. Claims are handled quickly. I am thrilled with Trupanion!
Insurer: Trupanion
By: Stacey
Keeping your promise so I can keep mine!
Efficient processing with both time and accuracy. You do what you say you're going to do and that is pretty awesome! THANK YOU!
Insurer: Trupanion
By: Stephanie
I recommend Trupanion
Trupanion always provides a quick response, and I've never had any problems with them.
Insurer: Trupanion
By: Nancy
Best insurance company for pets!
Claims are so easy to file and response time is super quick!
Insurer: Trupanion
By: Caroline
Highly Recommended
Our dog had emergency surgery with a cancer diagnosis and Trupanion has been there every step of the way. They have made this difficult time much easier with their direct billing. We get more time with our pup because of them!
Insurer: Trupanion Canada
By: Kristen
Great for our senior dog
While Trupanion is becoming ridiculously expensive, in our case it's still very worth it. Our Murphy is on multiple costly medications and it's very helpful that our vet can send claims to Trupanion while we wait. Great customer service. Very thankful.
Insurer: Trupanion Canada
By: Kathy