Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Very pleased
We were very pleased with the process and the timely response in handling our claims.
Insurer: Trupanion
By: Gary
Happy customer
Always timely on claims request.
Insurer: Trupanion
By: Sharon
Quick claim process
Always quick and easy! I haven't filed a claim in a few years and the process has become super simple and less stressful. Thank you!
Insurer: Trupanion
By: Gloria
Quick and efficient service
Quick and efficient service
Insurer: Trupanion
By: Ted
Dante and trupanion the best
Trupanion is probably the best I've ever done for my dog I feel so very safe and they do everything to help very caring and always concerned I love trupanion thank y so much
Insurer: Trupanion
By: Janice
Great service - quick and friendly
The customer service staff has always been very helpful but more importantly caring about my dog when I call.
Insurer: Trupanion
By: Charles
Trupanion Rocks
They have been the best ever during a stressful time!
Insurer: Trupanion Canada
By: Colleen
CLAIM PAYMENTS
You turned my claim around in 4 days excellent service. However, it was a small 50 claim. Future ratings will depend on whether or not you apply this diligence to larger claims.
Insurer: Trupanion Canada
By: Sandra
Great quick process
Great quick process, one of the fastest I’ve ever been a part of. Cheap policies and they keep in touch after your purchase.
Insurer: Prudent Pet
By: Andrew
This is a great pet insurance company with caring people working there.
This insurance is wonderful. I love how they follow up and ask how my Linus is doing! Thank you!
Insurer: Nationwide
By: Theodora