Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Reimbursements do help with vet costs
If I didn't have so many animals to insure I would upgrade my program to include routine health check ups and shots since those are large bills. They also seem very finicky about "pre existing" injuries/conditions. If my dog hurt his rear left leg two years ago and it healed, I do not see why any future leg injuries on any legs are not covered. Also one of my 8 year old cats had urinary issues 6 years ago and I give him special food now so no problems. I don't see why future problems would not be covered as it would be a new occurrence. However, one of my cats had a chronic ear infection that lasted a year, and the majority of the costs were covered which really helped
Insurer: Nationwide
By: Marcia
Horrible insurance
I would never recommend nationwide pet insurance for anybody. I pay over $600 a year and my dog had pneumonia and had to go into a 24 hour hospital for six days to be on oxygen otherwise he would have died and I was only reimbursed $300. I find that to be absolutely disgusting and I can’t wait to get out of this insurance and go somewhere else and I recommend that no one take this insurance and I have been making sure That I have left things on Facebook which people have shared about the awful experience that I had with nationwide when I had over $5000 vet bill for a dog with pneumonia that would’ve died if he wasn’t in a 24 hour care vet hospital and I only get $300 in reimbursement when I have been with you since he was a baby which was four years ago. Unfortunately it renewed in May but I am going to fight to get out of this because it is not worth the money and they pay crap when you’re dog is sick. I am absolutely disgusted with this company
Insurer: Nationwide
By: Katie
Service
Very friendly knowledgeable exchange with agents everytime I have contacted them with questions.
Insurer: Pets Plus Us
By: Darlene
thank GOD for you guys for your time and effort!
Shelby is doing fine. thanks for your help
Insurer: Nationwide
By: terry
Easy and transparent insurance that allows you to take the very best care of your pet without the financial worry of the unexpec
Working with nationwide for my pets insurance has been incredibly easy. My questions are always answered quickly and their service is transparent to customers. Submitting claims is easy and they are responded to very timely. Having the ability to manage monthly expenses on my pets medical bills versus the unexpected vet bills without insurance has been life-changing for both me and my pets. I have an immense peace of mind knowing that no matter what happens they will be taken care of.
Insurer: Nationwide
By: Patience
excellent
excellent service and follow through
Insurer: Trupanion Canada
By: Gillian
Surprisingly Easy to Use and Makes Total Sense for Us
I so appreciate having the insurance available, how easy it is to submit claims and how painless it is to get reimbursed. It's a relief knowing that I can properly care for my dog without worrying as much about the cost. Nationwide has been great to deal with and the followup we receive is so sweet.
Insurer: Nationwide
By: Linda
Thank you got all the different Dental pre authorizations to help me make the best decision for my pups broken molar.
Wow! What an amazing team of professionals. So efficient on putting together several different pre dental proposals to help me make best decision regarding my pups cracked molar. And, claim handled in full in less than 24 hours....hassle free. Thank you Trupanion.
Insurer: Trupanion
By: Elizabeth
Dog was injured. Needed major surgery. Healthy Paws was there for us!!!
Our dog Lily is still fairly young, but she injured her back leg and it required major surgery. It was super stressful because, well, she's our baby! Luckily Healthy Paws made it a much better experience then we ever expected. We filed claim, they immediately communicated the additional documents needed. We sent them, and the claim was processed immediately. It was the quickest and most streamline insurance process we've experienced. And they also emailed to check and see how she was recovering! Highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lorraine
Great pet insurance, definitely worth it!
Nationwide pet insurance has been great at covering all the vet pills we have had. Our dog Jaxson unfortunately experienced Bloat this summer and had to get emergency surgery to untwist his stomach. The vet saved his life and nationwide came through and paid for everything but my $100 deductible. Great company and great customer service!
Insurer: Nationwide
By: Ryan