Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Pleasantly Surprised!
Under general anesthesia, Lily came through dental cleaning and scraping, as well as two tooth extractions without any post operative adverse effects. She was a bit subdued when we brought her home late in the day the procedure was done, but was pretty much her old self the next day. She completed the full one week course of clindamycin and Rimadyl. Lily's teeth are now as white as they were when she was a puppy. There are no signs of the periodontal disease that was very obvious prior to the procedure. We knew that this procedure was very necessary, but we kept putting it off, given that Lily is 9+ years old. In addition to an excellent "patient" outcome, we were very surprised to find that our pet insurance covered a majority of the anesthesia and surgical expenses. Being able to complete and submit Lily's claim via smartphone was easy and efficient. The turnaround time for the processing of the claim exceeded our expectations. All in all, we were very satisfied with the entire experience.
Insurer: Nationwide
By: Cathy
Nationwide rocks!!
Nationwide is everything i could ask for in a pet insurer. They pay large claims promptly and without hassle. i feel lucky to have nationwide on our side.
Insurer: Nationwide
By: roger
Very pleased
We were very pleased with the process and the timely response in handling our claims.
Insurer: Trupanion
By: Gary
Happy customer
Always timely on claims request.
Insurer: Trupanion
By: Sharon
Quick claim process
Always quick and easy! I haven't filed a claim in a few years and the process has become super simple and less stressful. Thank you!
Insurer: Trupanion
By: Gloria
Quick and efficient service
Quick and efficient service
Insurer: Trupanion
By: Ted
Dante and trupanion the best
Trupanion is probably the best I've ever done for my dog I feel so very safe and they do everything to help very caring and always concerned I love trupanion thank y so much
Insurer: Trupanion
By: Janice
Great service - quick and friendly
The customer service staff has always been very helpful but more importantly caring about my dog when I call.
Insurer: Trupanion
By: Charles
Trupanion Rocks
They have been the best ever during a stressful time!
Insurer: Trupanion Canada
By: Colleen
CLAIM PAYMENTS
You turned my claim around in 4 days excellent service. However, it was a small 50 claim. Future ratings will depend on whether or not you apply this diligence to larger claims.
Insurer: Trupanion Canada
By: Sandra