Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Awesome
I cannot express how happy I am with Nationwide Pet Insurance. Having a pup who is incredibly playful and loves romping around with big dogs, never realized what could go wrong. It's literally like having a toddler! And after her injuries, my goal is to help her recover, strengthen and prevent future injuries to her leg...rather than go more invasive like surgery. Nationwide has been so great at helping us get through this and so seamlessly with the claims!
Insurer: Nationwide
By: Susie
No hastle pet insurance
I have had this pet insurance for several years. I've not had any claim processing issues and I've had many claims, even a much needed surgery on my pets eye. If I have any questions, I just call them. I read the policy and understand what is covered and what is not. I have the Whole Pet & Wellness Plan which has been great for me and my pet. I would recommend Nationwide to other pet owners.
Insurer: Nationwide
By: Dru
Wouldn’t Be Without Nationwide on My Side
I’ve been a policyholder even when it was VPI. Nationwide has given us peace of mind when our dogs needed care. You’ve always been fair and timely. I recommend Nationwide every chance I get. Put a post on FB. Thank you!
Insurer: Nationwide
By: Sylvia
Nationwide is on your side.
They were very compassionate when we had to put down our previous fur baby.
Insurer: Nationwide
By: Joel
BEST CUSTOMER SERVICE
Love the folks at Nationwide. Their staff are always so friendly and professional!
Insurer: Nationwide
By: Irene
Thank you!
You guys have been great. I have recommended you to numerous people. Thank you for caring about our pets. They are family too! Thanks again.
Insurer: Nationwide
By: Page
VitusVet makes it easier to file!
The VitusVet app makes it easy to file a claim. The claims are usually processed and paid within a week without even having to talk to anyone. My only suggestion is to make it easier to file an updated attachment on an existing claim (i.e. when an invoice isnt itemized properly and you need to resubmit). Faxing or mailing it aren’t very efficient ways these days. Otherwise this is a great service and I enjoy the articles sent to my email about pet health as well.
Insurer: Nationwide
By: Tiffani
So happy Weezie is covered
It's a great feeling to know Weezie is covered if anything happens. Shes family and its wonderful to know shes protected if she gets sick or hurt. Nationwide has been easy to deal with and prompt with reimbursement. Would recommend them to anyone getting a dog.
Insurer: Nationwide
By: Cynthia
Amazing
I've had Nationwide for 3 years so far and never had a problem. Customer service is very easy to work with! Thank you!
Insurer: Nationwide
By: Katlin
Always happy with the service.
I am always pleased with the service and handling of claims.
Insurer: Nationwide
By: Anita