Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide has been exceptional and I highly recommend them.
Nationwide has came through on their services. What you see is what you get. No surprises. We are pleased with their services.
Insurer: Nationwide
By: Christina
Best money I've spent in years!
I was very skeptical about pet insurance, but after incurring some hefty bills with my previous dog, I decided that for $32 a month I'd rather have the peace of mind. I signed up my new rescue dog, who was about four years old. A few months later (in April), she started showing signs of patellar luxation, but the vet could not confirm it at the time. I quickly went through my deductible with the medications he prescribed for pain management and joint health, and HP's coverage kicked in right away, no questions asked. More recently, an orthopedic surgeon did confirm patellar luxation. I contacted HP to see if I needed prior authorization for an MPL surgical correction and they said no. Once the surgeon was in there he found the cruciate ligament compromised and did a TPLO as well. I sent the itemized invoice to HP with some trepidation and they once again held up their end of the bargain. Even the vet clinic was impressed by how quickly they processed the claim. They are also very personable and helpful when I have questions, and they've checked in to see how my dog is doing since the surgery. My plan recently renewed and my rate has not changed! Insurance with HP is easily the best money I have spent in a long time.
Insurer: Healthy Paws
By: Liane
Wouldn't have pets without Healthy Paws Pet Insurance
I can't recommend them enough. My two dog just recently had vet visits back to back: one was an emergency weekend long vet visit and the other my dog needed a major surgery. They cover so many things and I couldn't dream of feeling I had to put my baby down because I didn't have a financial alternative. The claim was painless and intuitive to submit. I just received the reimbursement check and I couldn't be happier. I recommend anyone with a family pet...pet insurance is a must. And Healthy Paws is the perfect solution. Thank you Healthy Paws.
Insurer: Healthy Paws
By: visnu
Quick turnaround
After a long and complicated start re Jj medical history which nationwide helped by contacting past vets, the experience has been smooth; easy to file claims and rapid turnaround. Most of his hip replacement was covered. That meant a lot. Hearing similar feedback from my daughter re their pets.
Insurer: Nationwide
By: Chris
Encouraging review from a 50yo couple with children
I switched from 24petinsurance or whatever to Costco as I eventually had looked over the chequing account and realized that after like 5 years my 70/mo premium was upwards of 200/mo. I was careful to overlap the policies, and at that time my Charlie (poodle/retriever) was late 8ish. We had Charlie about a year before we had children. Bought awesomely from a breeder, no health issues ever. Just trying to offer some context on us. I left a handful of reviews all my life, as I feel that generally reviews are produced/read without any desire to get to the bone so to speak. After initial tests and stuff as ordered by the new insurer, we were admitted to petsplusus, anyway about 7 months in, cancer (in hindsight). I'm not a strict individual yet I hold on with all that I got left to the simple world that my dad had me learn, forgotten stuff such as finish what you start and be honest, say it like it is when you're wrong. The insurance company eventually came through to the tune of 10k, n.b. I purchased the most expensive plan at about 120/mo. The havoc we were thrown in came as a surprise, even for my age. Everyone asking for money, no one saying what it is, or what to do about it, just testing and testing and no conclusion. You are really alone with these vets and really the decisions you (shall) make are truly done in house. Think less about me, but I did not go though so much sorrow and aggravation when my dad passed away. The one thing that was over the top ... I was going to commit to a 7k surgery and at that time the insurer asked for 2 weeks to underwrite the policy, sort of to verify that I'm not a fraud. That being half a year into it, as in they had been taking my money all along monthly that far. So that was frustrating and delayed things, children crying I can't even word it, but eventually that delay turned out to be a plus - as we stumbled over the perfect doctor at Guelph OVC to run the surgery. Petsplusus paid 90% eventually. I suppose that I did not understand at the time how insurance works, mainly because I felt that all of them were thieves. But they did pay. I found it frustrating that they started to look into the past only when I hit them with the pre-approval estimate from the vet and mind you after they had been taking our money for months. I guess they take your money, leaning risk on the accident side, but if you're talking illness, they bring about the bow wow police, seeking to underwrite the policy and probably looking hard for a way out. If you're me, you're like what have you waited for so far? The personnel on the phone is knowledgeable, really pleasing, I did not ever have a negative experience as if I talked to Bell or Rogers or whatever which brings up my blood pressure talking to people in asia or whatnot when the telephone office is a mile away in my own country. Clearly trained pros on the phone on behalf of petsplusus. None of the usual BS hi sir, wait sir, maybe sir. I actually heard the elusive I don't know at a time when everybody else knew it all but somehow said nothing. To my surprise petsplusus paid for the euthanasia as well in full almost. Look, I'm sure there are crazy stories out there about how insurance makes one's life miserable at times, yet as much I want to be in the resistance so to speak, I also want others to know that petsplusus came though for us as advertised. I'm not rich, the death of my dog would've been way more bitter without this 10k in my pocket. I'll never have a dog again, but in a parallel universe, I will do it all over and I would sign this insurer up simply because they invested the money on the customer service side. Good night folks, don't be cheap with the souls you love, you're paying more for the piece of tin your car is. This review is written late Sep 2019. Bogdan Mihailescu
Insurer: Pets Plus Us
By: Bogdan
Easy with quick reimbursement
Nationwide has been amazing. They are quick and super easy to get reimbursed. I love the option of wellness plus illness coverage or just illness. We use it for both and have never regretted it! I wish we would've started this on my other dog 11 years ago. There has only been one dispute which is currently in review. I would recommend Nationwide Pet Insurance to anyone.
Insurer: Nationwide
By: Mary
Pet insurance claims
Very easy and convenient to send claim information through my iPhone. So appreciate the ease of use
Insurer: Nationwide
By: Erika
Nice service.
The custom service was nice, many friends and animal hospital recommended this company. Great insurance overall.
Insurer: Nationwide
By: BO
Excellent coverage
Piper has had Whole Pet insurance for 3 years now and we have never been disappointed by the quality of service offered. Lately, Piper has needed more veterinary visits and and very expensive procedures. So far, Nationwide hasn't hesitated to cover her. Thank you!!!
Insurer: Nationwide
By: Jesse