Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Fast service
I love how fast it and easy it is to submit a claim. When I have a question, it is easy to get an answer through the chat feature.
Insurer: Trupanion
By: Danni
Trupanion is a Lifesaver
Trupanion has always responded to our claims very quickly. We have a Basset Hound that we insured with Trupanion as a puppy. What a lifesaver it has been for us. They have happily paid for so many major claims and this has been such a help for us.
Insurer: Trupanion
By: Galen
Multiple pups thanks for the help!
Always there to help w big medical issues. I have 6 pups and it comes in handy more then u know!!
Insurer: Trupanion
By: Samantha
Always ready to help
I'm very satisfied with every aspect of your company . Any time I need a question answered your reps are pleasant and can tell they themselves are animal lovers .
Insurer: Trupanion
By: Robert
Trupanion is an absolute blessing!
No issues at all. Really pleased with the service received from Trupanion.
Insurer: Trupanion
By: Kristopher
Trupanion is great!
I have had nothing but great customer service from Trupanion. I am SO happy our Tug is insured with Trupanion. I would HIGHLY RECOMMEND Trupanion
Insurer: Trupanion
By: Amanda
Some problems, but great service now
Had some difficulty earlier this year with initial denials of claims for conditions for which the deductible had been met, and it took some major effort to get things straightened out. But ever since those problems have been sorted through the service has been incredible.
Insurer: Trupanion
By: David
Great Customer Service!
The customer service rep was very helpful and explained to me the easiest way for me to submit the claim.
Insurer: Trupanion
By: Stacie
Well Worth the Money. The BEST
It was painless, easy, quick and efficient. I was kept informed every step of the way. Couldn't have been better. You are the best!
Insurer: Trupanion
By: David
As always Trupanion is hands down the best insurance company we have ever dealt with!
As always, Trupanion is hands down the best insurance company we have ever dealt with!
Insurer: Trupanion Canada
By: Craig