Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Good but little things can be improved
Overall happy. However after submitting a wellness vet visit for reimbursement I got an email saying Nationwide was hoping my dog was feeling better. It makes it a whole lot less genuine when the visit wasnt for a sickness and was classified under wellness. So now if I got another email it wouldn't mean anything. Lost the credibility there. Otherwise the processes are fine and clear. Could improve speed of reviewing and paying out. I had a different company previously who approved and submitted in 48 hours. Doesnt have to be that fast but a week would be better.
Insurer: Nationwide
By: Alexandra
You get what you pay for!
I want to give a huge shoutout of thanks to Nationwide for standing behind their pet insurance. It's a daunting decision to make, choosing a carrier that will help you in your time of need. Our Murphy is a happy and healthy puppy but had an unfortunate leg break at 8 months of age. Between the surgery, vet visits and medications, it was an ordeal. Knowing that Nationwide was behind us at least took some of the financial burden away and we were able to get him the best treatment. Thank you!
Insurer: Nationwide
By: Allison
Get Nationwide!
I have had other pet insurances and Nationwide is hands down the best I have had It is so easy to file a claim and the payment is always fast I recommend them to all pet owners
Insurer: Nationwide
By: Danielle
I am very, very satisfied!
The service is exceptional. I've had other pet insurance and it's never come close
Insurer: Nationwide
By: Amy
Thankful
We have been very thankful for this insurance. We have one 13-year-old Shih Tzu, and a two-year-old golden. Our golden was in an accident last year and our Shih Tzu became very ill this year. It was very emotional . The plan and the customer service is outstanding. The website is very easy to file claims. The length of time for reimbursement has been very quick. In addition there has been follow-up calls just checking in on how our fur babies are doing. Would highly recommend this insurance.
Insurer: ASPCA
By: Michelle
Clear and easy process.
Clear and easy process. Very happy overall.
Insurer: Nationwide
By: Colleen
Its comforting to have Nationwide on our side for our bulldog, Oliver.
Our experience with Nationwide has been very positive.
Insurer: Nationwide
By: Brenda
Best Pet Insurance Company
My yorkie has had some many issues in his short life. Trupanion has been so wonderful, helping me care for Jeeta Bear. I am so glad that I decided to get insurance for my dog and so happy it was Trupanion. They are in my opinion the best. Thanks again
Insurer: Trupanion
By: Mary
ten out of ten
Easy to use, very fast paperwork turnaround, so glad we picked Nationwide!
Insurer: Nationwide
By: Amy
Good service and prompt service. Very easy to file a claim.
Very good experience.
Insurer: Nationwide
By: LINDA