Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I really like the Nationwide Per Insurance. Feel secure in knowing I have coverage for my fur baby
Great insurance, great customer service, easy claim submitted. Would definitely recommend
Insurer: Nationwide
By: Jessica
Will never be without this insurance!
As my family just passes the one-month mark of losing our dog, Ovie, I wanted to take a moment to thank Pets Best for all that they had helped us with concerning his care. Here is a synopsis of the last year of Ovie’s life. Early September 2018, we noted that Ovie was having trouble seeing. Our local vet diagnosed him with diabetes & diabetic cataracts during an after-hours call. And you were there to help cover the costs. Later that month he found his way to UW Veterinary Care’s ER because of his extensive eye irritation (& ultimately blindness) that his local vet was not treating. He then became a patient of UW Veterinary Care’s ophthalmology department. And Pets Best was there to help cover the costs. We changed veterinary clinics & continued to adapt to our new way of life. And Pets Best was there to help cover the costs of insulin, syringes, testing supplies & medications. In January 2019, our new vet determined that Ovie was not responding appropriately to his prescribed insulin. She was uncomfortable converting him to NPH insulin & we were referred to UW Veterinary Care’s internal medicine department. We began seeing them in March 2019. And Pets Best was there to help cover the costs. During his first internal medicine appointment, an ultrasound was completed due to his frequent diarrhea. That ultrasound found that he had a liver mass. Initially, we were resistive to putting Ovie through further interventions, as he had two past TPLOs prior to being covered by Pets Best as well as a neck injury. I worried about him being a high surgical risk due to his multiple co-morbidities. I didn’t understand that the type of cancer they suspected was growing inside his liver was hepatocellular carcinoma. Nor did I understand that this type of cancer can be curative with surgical intervention. After much reading & discussion with UW Veterinary Care’s oncology & internal medicine departments, we came to realize that no intervention was as much of a death sentence as potential surgical complications could be. I called Pets Best to discuss what would be covered concerning surgery & possibly chemotherapy if they found metastases. I will never forget how kind the representative was. Her first statement to me was “I am so sorry Ovie is going through this”. She assured me that his insurance plan would cover his care at his chosen 80% reimbursement. We elected to have a liver lobectomy performed. The week we were supposed to be having his surgical consult in June 2019, Ovie developed a GI bleed that required hospitalization. He required multiple blood transfusions. And Pets Best was there to help cover the costs. Come July 2019, we were moving forward with the liver lobectomy. The liver lobectomy was successful & the tumor was resected with good margins. And Pets Best was there to help cover the costs. We breathed a sigh of relief & focused on post-operative care. Unfortunately, one week into recovery, Ovie developed pancreatitis. He required numerous rehospitalizations. Ultimately mid-August 2019, it was found that in addition to pancreatitis, he had a large liver abscess that required surgical intervention. The abscess culture grew a multi-drug resistant E.coli that would require four weeks of subcutaneous antibiotics. And Pets Best was there to help cover the costs. After these long hospitalizations, we thought we were on the right path to recovery. Unfortunately, by late August 2019, it was found that his liver infection was more extensive post abscess removal & now was growing a more virulent form of multi-drug resistant E.coli. UW’s internal medicine team broke the news to us that Ovie would never recover & that further efforts would be medically futile. We were never able to stabilize him enough to bring him home to pass away. Instead UW Veterinary Care’s internal medicine veterinarian compassionately euthanized our Ovie on August 24th. And for one final time Pets Best was there to help cover the costs. In total, Ovie’s medical care, medications & supplies cost nearly $50,000 for the last 10 months of his life. We cannot thank Pets Best enough for helping us make possible to have Ovie as long as we did. Pets Best made it so we could focus on him not money. For this we will be eternally grateful.
Insurer: Pets Best
By: Nicole
Wish my heath insurance was this easy
Speedy Easy to file simple and the staff understanding. Will go extra mile for your pet.
Insurer: Nationwide
By: Mark
Trupanion is the best animal companion health insurance provider
I highly recommend Trupanion to many many of my friends I also tell everyone on my private FB dog pages to be sure and get Trupanion as a health care provider for their dog I am a member of several different groups I at least once or twice every day answer questions and tell people about my experience with Trupanion for the last ten years I wish the premiums would stop being raised Without Trupanion we would be struggling to keep our big beautiful boy Willy alive He has laryngeal paralysis This disease is a nightmare to navigate You should make me a spokesperson for your company!
Insurer: Trupanion
By: Gina
Just get it - it’s worth it
I was really on the fence about pet insurance. I had heard from several people (including a few vets) that it was basically just a rip off, and hardly ever paid off. 2 years ago my dog had a major surgery (before I had pet insurance) and I had to take out a loan to pay it off. Afterward I decided to get insurance for her. I did a lot of research, and settled on ASPCA because they just seemed a little better than the rest. Recently, she had a knee issue. She had a few months of physical therapy but ultimately it was decided she needed surgery. ASPCA actually covered some of her PT! The surgery ended up being just over $2000. I filed the claim online in less than 15 min and about a week later ASPCA deposited $1820 in my bank account. I was pretty floored and proud of myself for putting my trust in them. The next day I got a call from a representative. The first thing she asked was “how is your puppy doing after the surgery”. It kinda melted my heart that a corporation would go out of their way to inquire. Im really happy with the decision to go with ASPCA - to say the least.
Insurer: ASPCA
By: Travis
Excellent Insurance and Customer Service
Quick service and very easy to work with. I highly recommend.
Insurer: Figo
By: Kathryn
Trupanion is always there for my pet!
It is so quick and easy to file a claim with Trupanion. I always receive a quick claim receipt response. Following up a few days later I will receive the remittance/reimbursement for my claim. If I ever have questions, a friendly representative will answer them.
Insurer: Trupanion
By: Melissa
Great Experience - thank you!
Our first claim was handled very quickly and with not headaches.
Insurer: Trupanion
By: Larry
Good claim submission experience
Claims have been submitted both by me and by my vet's office. In both cases, it was easy to submit, confirmation of receipt came quickly, and determination of payment and EOB also came quickly and was easy to read and understand for each claim submitted.
Insurer: Trupanion
By: Linda