Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Trupanion is always there for my pet!
It is so quick and easy to file a claim with Trupanion. I always receive a quick claim receipt response. Following up a few days later I will receive the remittance/reimbursement for my claim. If I ever have questions, a friendly representative will answer them.
Insurer: Trupanion
By: Melissa
Great Experience - thank you!
Our first claim was handled very quickly and with not headaches.
Insurer: Trupanion
By: Larry
Good claim submission experience
Claims have been submitted both by me and by my vet's office. In both cases, it was easy to submit, confirmation of receipt came quickly, and determination of payment and EOB also came quickly and was easy to read and understand for each claim submitted.
Insurer: Trupanion
By: Linda
Pet Insurance you can trust
Truly nice people here. The next dogs I get will be covered by Trupanion also. Got my check within a week. Thanks, Trupanion
Insurer: Trupanion
By: JANET
Best coverage for your pet!
Always quick and responsive! Easy to submit claims online. Helpful with any questions when I call.
Insurer: Trupanion
By: Brittiny
Don't leave home without it!!
I have two dogs that are on Trupanion ..Reimbursement is extremely quick and have never had issues with any claims .I love the statements and alerts they send me ,so I also know the status of every claim.
Insurer: Trupanion
By: Gina
easy to deal with and I have no complaints
Trupanion has been easy to deal with and I have no complaints. I'm glad to have signed up. And I have recommended to other friends
Insurer: Trupanion
By: Jeff
Worth every penny!
Rapid response, very efficient. Trupanion has always been helpful and so beneficial I recommend it to everyone.
Insurer: Trupanion
By: Jennifer
Satisfied. Appears trustworthy.
I appreciated the communication about how long it would take when I made my first claim. I also appreciate the clear communication in the contents of the emails. No questions on this end makes me feel I'm in good hands.
Insurer: Trupanion
By: Laura