Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


October 04, 2019

Couldn't be without Nationwide

We just went thru a tragic situation with our cat, Manny who was diagnosed with inoperable lymphoma. Filing the claims for each visit with our vet and vets in consultation could't have been easier and quickly done. I used the new app VitusVet to enter notes for each visit and file my claims with Nationwide. Love it and plan on using the same app for the rest of our fur family members. I really hope our Vet joins this service soon. Thank you Nationwide for service and support of our family.

Insurer: Nationwide

By: Lynda

Useful
October 04, 2019

Penny hurts, glad I have insurance.

Extremely prompt. What more can I say. Excellent experience. Thank you.

Insurer: Trupanion

By: Marene

Useful
October 04, 2019

Best Pet Insurance Ever!

It is easier dealing with Trupanion for my pets than it is my own health insurance. They are professional, sympathetic to your pets needs and response time is exceptionally fast. Thank you!

Insurer: Trupanion

By: Robin

Useful
October 04, 2019

You guys are great I wish my healthcare was this easy.

You guys are great I wish my healthcare was this easy. Thanks Mark

Insurer: Trupanion

By: Mark

Useful
October 04, 2019

Claims are fast and easy!

Claims are fast and easy! I already recommend Trupanion to everyone I know and some I don't know!

Insurer: Trupanion

By: Denise

Useful
October 04, 2019

Reliable and fast service

Great and fast service. My claim was approved and I was refunded the portion covered within a week! I always recommend Trupanion to my friends or anyone that is looking for pet insurance. We are so thankful that our vet recommended it us!

Insurer: Trupanion

By: Anna

Useful
October 04, 2019

It's so easy to submit a claim and the response is quick.

It's so easy to submit a claim and the response is quick.

Insurer: Trupanion

By: Shawna

Useful
October 04, 2019

Love Trupanion!!

So easy I wish the people insurance people incorporated the policies and procedures you utilize.

Insurer: Trupanion

By: Karen

Useful
October 04, 2019

Great service!

Reliable and fast.

Insurer: Trupanion

By: Dorothy

Useful
October 04, 2019

Fantastic experience and simple process!

Trupanion took care of most of the emergency vet bill and made a traumatic experience slightly less painful.

Insurer: Trupanion

By: Mark

Useful

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