Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am so happy to have Nationwide to help us through difficult procedures
When your pet is sick it is very hard to remain calm but having Nationwide to help you through it makes the process a lot easier.
Insurer: Nationwide
By: Ann
Breathe easy because ASPCA Pet Health Insurance does help.
Our big puppy, 3 yr old 110 pound Akita, loves playing with his sister. In one of their play sessions he ruptured his cruciate ligament. When your pet is your child and part of the family you do what you can to save their life. The surgery was around $6000, but the health insurance did exactly what they said. $250 deductible and covered 90%. We were nervous because it was the first time we submitted a claim, but they reimbursed us within 2 weeks so we were able to pay the credit card bill quickly. I recommend them for everyone. It is piece of mind.
Insurer: ASPCA
By: Amanda
Quick and easy claims process -- excellent customer service!
If my dog needs a procedure, I don't hesitate because of cost because I know I will get a lot of money back through Healthy Paws. It's really great peace of mind! Submitting a claim is incredibly easy and I get my money back through direct deposit. The team has even followed up after a surgery claim to see how my dog was recovering.
Insurer: Healthy Paws
By: Megan
Would'nt change inshurance companies for nothing. You guys are the best.
Thank you for always checking in on Doobie. He is doing real good despite his cancer which is thank god not growing. he is playfull and acting like a typical dog he is very happy and active for a 14 year old. i will still have him scanned with the ultra sound and xrays to see whats happening but for now hes good. Thank you again for your prompt claim responses. Laurie Howbert
Insurer: Nationwide
By: Laurie
Efficient
Always helpful and quick
Insurer: Nationwide
By: Dorothy
Emergency surgery
My 2 year old Swissy ate a sock and had to have emergency surgery. The first thing on our mind was getting her the help she needed. Needless to say this was an unexpected and expensive accident. I cannot say enough good things about how simple and good an experience I had with Nationwide. From calling customer service who gave me helpful and useful tips. I would highly recommend to any let parent.
Insurer: Nationwide
By: Ann
Very happy with Nationwide Pet Insurance!
We recently adopted 2 lab mix puppies and thought pet insurance would be a good idea. One puppy has needed surgery (in addition to spay). It was nice not to worry about whether or not we could afford it. Claims were easy to submit and were paid quickly. Love that payments are deposited directly into our bank account.
Insurer: Nationwide
By: Debbie
Fast Processing
This company is amazing. Knowledgeable and friendly staff available 24/7. Our claim for our 8 month old, 80 lb wide open Lab was processed in only a few days. We’ve never had pet insurance before, and are grateful to have Trupanion coverage on our big clumsy baby boy!
Insurer: Trupanion
By: Tina
I am very happy with every employee I spoke to, They all are very polite and Helpful.
I find that the staff has been extremely helpful. Everyone that I spoke to when I would Call were very pleasant. I would definitely recommend. Hartville Pet Insurance to everyone that I know. I am very pleased with the Company.
Insurer: Hartville
By: Marie
Easy Peasy
Very easy to submit claims and quick reimbursement.
Insurer: Nationwide
By: Lynne