Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Highly recommended
Caring people and fast processing of claims. Very happy!
Insurer: Trupanion
By: Cigdem
Pleasure to work with
I really don't like to file a claim but always a pleasure to work with and a speedy response.
Insurer: Trupanion
By: SHERRY
Timely in handling claims
Trupanion has always been professional and timely on handling claims. I don't know what I what do without them. Thank you for all you do. Lance and Gunner
Insurer: Trupanion
By: Lance
Sensational
Trupanion has and continues to be sensational, processing claims quickly and fairly. Their customer service is friendly and responsive, and a genuine sense of caring permeates every interaction.
Insurer: Trupanion
By: Bradley
Jethro likes Trupanion!
They processed Jethro's claim very quickly and refunded me a good portion of my expense. Thank you.
Insurer: Trupanion
By: Holly
I trust Trupanion with support.
I trust Trupanion with support and needs of my pet.
Insurer: Trupanion
By: Maria
Great service and rapid claim approval!
We submitted preapproval claim for our dog's knee surgery and Trupanion promptly approved and paid their portion of our coverage. We're grateful for the wonderful service so far and fast response to our claims!
Insurer: Trupanion
By: Todd
Very unhappy
For the second time our claims were denied by Trupanion. Not at all happy with your lack of service.
Insurer: Trupanion
By: Joseph
Best Pet Insurance Ever!
Best Pet Insurance Ever! Best Service, Speed, Coverage and the Rates remain reasonable to present to accommodate our Senior Budget. Keep up the great work Team Trupanion!
Insurer: Trupanion Canada
By: Jim
Pet can be sick, cover it with Trupanion
Easy online claim. Fast review process. Phone calls are always got answered by caring people.
Insurer: Trupanion Canada
By: Xuefan