Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Quick, convenient, and easy
The customer service reps were very prompt and helpful. The app is very easy to navigate, and it makes the claim submission process go so quickly!
Insurer: Embrace
By: Sara
Great insurance
I have been using this insurance for almost 4 years. During this time period, I have been taken care of whenever I called or had an issue. Any claims I have submitted, has been taken care of without any questions. They are also great on doing follow up if your pet has done surgery.
Insurer: ASPCA
By: Saeid
The best customer service
I never had any problems with the customer service there very nice and helpful
Insurer: Trupanion
By: Theresa
Highly recommended
Caring people and fast processing of claims. Very happy!
Insurer: Trupanion
By: Cigdem
Pleasure to work with
I really don't like to file a claim but always a pleasure to work with and a speedy response.
Insurer: Trupanion
By: SHERRY
Timely in handling claims
Trupanion has always been professional and timely on handling claims. I don't know what I what do without them. Thank you for all you do. Lance and Gunner
Insurer: Trupanion
By: Lance
Sensational
Trupanion has and continues to be sensational, processing claims quickly and fairly. Their customer service is friendly and responsive, and a genuine sense of caring permeates every interaction.
Insurer: Trupanion
By: Bradley
Jethro likes Trupanion!
They processed Jethro's claim very quickly and refunded me a good portion of my expense. Thank you.
Insurer: Trupanion
By: Holly
I trust Trupanion with support.
I trust Trupanion with support and needs of my pet.
Insurer: Trupanion
By: Maria
Great service and rapid claim approval!
We submitted preapproval claim for our dog's knee surgery and Trupanion promptly approved and paid their portion of our coverage. We're grateful for the wonderful service so far and fast response to our claims!
Insurer: Trupanion
By: Todd